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Rated 4.0 out of 5 by 859 reviewers.
Rated 5.0 out of 5.0 by Fine place to stay Fine service, fine bed room, and great staff who were friendly and expeditious in handling our needs. June 11, 2016
Rated 4.0 out of 5.0 by London Stay Spring Bank 2016 The hotel is under refurbishment but this didn't affect our stay. We only ate breakfast, this was very nice, the bar was good but needed a few more alternative drinks. All the staff everywhere were very friendly, especially concierge, who's local knowledge certainly helped. The hotel is a good 15 minute walk from Kings Cross Station but is well placed to walk into London. Enjoyed it, will look good when totally refurbished, would return. June 9, 2016
Rated 2.0 out of 5.0 by Uncomfortable beds Newly renovated rooms, but lighting is harsh blue light and there's no way to moderate it or turn it down, just on or off. Utterly inadequate number of restaurant seats. Internet connection process is unreliable June 6, 2016
Rated 4.0 out of 5.0 by Good experience The parking was the only negative part for me, as the hotel is under repair. But the staff were good. Will definitely book again. June 5, 2016
Rated 3.0 out of 5.0 by Great Staff, Great rooms, poor itnernet services The staff are great, location is good and the facilities are great, all expect for reliable predictable internet access. If you are not traveling for business and don't need fast reliable internet access I would thoroughly recorded this hotel. If good quality internet access is critical for your time on the road this may not be the hotel for you. Around 7:30 you may be waiting 5 minutes just for a single email to load let alone have a conference call. As a business traveler access to reliable internet services is critical. The internet services were unusable in the morning from around 7:00am and at night until around after midnight for any serious work related activity such as access files, conference calls etc. Ended up buying mobile wifi device. June 5, 2016
Rated 3.0 out of 5.0 by London Experience with the Family (Part 1) First night: Staff are very pleasant and friendly, and reassured me that the drilling and banging we could hear ongoing due to renovations would not impact on our level of comfort or disrupt our sleep. We were informed that work was ongoing between 09:00 and 17:00 and as we were on the 7th floor, the impact on us would be minimal. This proved to be the case. I was expecting to have use of the gym and pool facilities included as part of our stay as an IHG® Rewards Club Platinum member but was surprised to find that a charge would be applied regardless of level of membership. The facilities charge was small however, and as I had booked this first night through IHG rewards, I didn't feel too concerned. I believe we were in the recently renovated part of the hotel which was well finished but compact for a family of 4, with minimal storage space. Beds were comfortable though and offered a great nights’ sleep without internal or external noise pollution. June 3, 2016
Rated 1.0 out of 5.0 by very noisy, air con not working well and poor quality of food Please refer to my previous comments. Due to building work going on it was very noisy. The air con wasn't working well and staff could not resolve the problem. I wasn't comfortable and could not sleep well. The fire alarm woke me up at 3am and could not sleep after that. The food was quite tasteless and not enough variety. Overall, a very disappointing stay and I left the hotel feeling quite upset. For the money I paid I did not get a good service and did not enjoy my stay. June 3, 2016
Rated 4.0 out of 5.0 by Good rooms and sound proofing Good value hotel. excellent bathrooms n comfy beds. Very busy place when I was there so breakfast was stressful. Only two out of three lifts were working so we waited, and went up and down to eventually reach our floor. Choice at breakfast was good and in busy circumstances they did their best to keep the drinks machines working. Fair walk to the nearest tube but I would recommend this hotel June 2, 2016
  • 2016-06-20 T14:01:45.461-05:00
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