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Rated 4.1 out of 5 by 421 reviewers.
Rated 5.0 out of 5.0 by winning staff attitude I do not make reviews as a rule, however the attitude of the staff at this hotel was amazing. The breakfast was Hot and everything was fresh. The cleanliness was of the very highest standard. This experiance has encouraged me to consider the hol.iday inn group in the Future. July 8, 2014
Rated 5.0 out of 5.0 by Very Nice Downtown Hotel Excellent clean room, bed, and shower. It was very close to the underground and within walking distance to Buckingham Palace. We were pleased to be so close to everything. It had a safe in the room which alleviated the concern for foreign travelers with their documentation. The staff was helpful in directions to historical sites as well as the terminal for the airport. There was some noise from construction going on however, but that cannot be averted at times. July 7, 2014
Rated 5.0 out of 5.0 by Very comfortable and convenient A very convenient hotel in central London. Very quiet despite it's central location so long as you don't have a room overlooking Piccadilly. Very friendly and helpful staff. Rooms very fresh and clean-good sized comfy beds and pillows. Very convenient to get access to room at 2pm and stay until 2pm the next day. Bag storage very efficient Disappointing there was no complimentary bottled water WIFI worked very well. July 7, 2014
Rated 1.0 out of 5.0 by Good enough ruined by after support awful to terrible Stay was good enough, but due to location and pricing, the hotel is probably full most of the time, so they really don't give much of a stuff for service. Polite enough, but that's all. but we left a couple of items in the room. I called same day (late night) and told to call back tomorrow. Wife called them and they said they would look. I again called them and they said they would look. I contacted via web site on the first day we found items missing. Nobody contacted us from the hotel --- ever!!! July 6, 2014
Rated 5.0 out of 5.0 by Perfect Stayed for 2 nights to attend a hospital appointment. Wonderful hotel. Service, accommodation and food and drinks all first class. Will definitely be returning and have already recommended hotel to friends and family. July 5, 2014
Rated 4.0 out of 5.0 by Bathroom a little small Bathroom was a little tight not easy to move around. Should have a light over the sink. The room itself was comfortable. July 4, 2014
Rated 4.0 out of 5.0 by Great service, can't beat the location We have enjoyed many stays at holiday inn, Mayfair and we hope to return soon. The staff are pleasant and willing to "go that extra mile". The location cannot be beaten.The room is basic and clean. Now wifi is free for IHG reward members. This only applies to 2 devices. It would be helpful if a third device or more were included as in other hotels. We only have one problem which the staff always do their best to alleviate. The mattresses in the Executive rooms are outdated, soft and uncomfortable for anyone with a back problem. The staff are always obliging about putting a board under the mattress for us and this does help somewhat. However, upgrading to new, firmer mattresses would enhance the room comfort and overall experience of us. July 2, 2014
Rated 3.0 out of 5.0 by Great location , high room rates ,not enough recognition as a platinum ambassador Had to request for the complimentary newspaper , drinking water /fruit platter and full bathroom amenities . June 27, 2014
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