Rated 3.9 out of 5 by 353
Rated 3.0 out of 5.0 by 2014June Location
Will recommend this hotel because of the location.
The internet connection is as slow as I was in this property in Oct 2014 which I have commented so in the last review. The complimentary internet connection is the slowest I have encountered of all the other IHG hotels I have been in Bangkok, Penang, Singapore and Hong Kong.
And also I was not offered an upgrade for the same reason given in my last visit , that is due to non availablity.
There is no card for guest to put on the bed if guest requires the sheets to be changed more frequent than the housekeeping standard procedure ( no doubt one can write a note and put on the bed, but a card will be good as in other IHG hotels).
Hope to see changes when I next visit.
April 19, 2015
Rated 3.0 out of 5.0 by ICR1409 Poor Experience
I have stayed in a number of IHG Hotels and this hotel is the poorest of the ones I have stayed in and by a long way. The quality of the room was poor and its very close proximity to a large building site meant that sleep was disturbed and working in the room difficult. I found reception staff very aloof and somewhat unapproachable. They appeared disinterested in their job and role. I stood and waited for at least a minute whilst a member of staff checked a balance sheet and only responded when I said excuse me. This was very disappointing considering the quality of reception staff I have encountered elsewhere. The lack of free Wi-Fi and Internet connection was also disappointing and despite being an IHG Rewards Member I still could not access the internet. There was little point discussing it with reception because of their seeming disinterest in customers. Staying at this hotel again when in London will be a last resort.
April 16, 2015
Rated 4.0 out of 5.0 by asani62 Good position and comfortable room
A weekend break with my family in a family room without breakfast. It's close to Oxford St and Bond St tube, so good for transport links throughout London. My only issue with the family room was the adjoining door to another room which was not soundproofed and meant we heard some loud talking from the other room.
April 16, 2015