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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 564 reviews
96%
Recommend This Property

Ratings Breakdown

564reviews

  • 5 Stars
    382
  • 4 Stars
    143
  • 3 Stars
    20
  • 2 Stars
    11
  • 1 Stars
    8

Great First Time Guest Experience

By

07 December 2016

club

This was the first time I had used Holiday Inn for a leisure break, and was extremely pleased with the experience.
The staff were courteous, polite and attentive.
there were problems with the computerized system for food ordering in the bar, and had to wait over an hour for a sandwich. I think that the staff should have spotted this problem sooner, and addressed the issue with the kitchen, rather than leave my wife and I having to bring it to the attention of the staff.
Apart for that, the stay was very pleasant, and it would not prevent me from staying at the Holiday Inn chain in the future. I would recommend the hotel.

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Excellent hotel

By

07 December 2016

Ravie de notre séjour de 4 jours et 3 nuits : l'hôtel est récent et propre. Le petit déjeuner délicieux. La literie est super confortable ! Nous avons vraiment bien dormi dans un lit immense qui plus est. Notre chambre était spacieuse, propre, avec une vue magnifique sur la ville ! Rien à signaler niveau bruit ! Seule la climatisation / chauffage nous à fait défaut : difficile à régler et ne marchait pas correctement.
Le personnel quant à lui est vraiment charmant ! Tous sont souriant, accueillant, soucieux de notre bien être ... Mention spéciale à la dame de l'accueil le soir de notre arrivée : j'avais demandé 1 lit double pour 3 nuits, malheureusement la première nuit seuls 2 lits simple pouvaient nous être proposé. L'hotesse d’accueil à gentillement échangé notre chambre avec 2 autres arrivants et nous avons ainsi récupéré une chambre avec lit double et vue magnifique !!

Niveau situation : à peine à 10 minutes à pieds du métro, situé dans le quartier pakistanais de la ville. A première vue le quartier pourrait sembler peu sùr mais ce n'est pas du tout le cas : nous rentrions de nuit, tard et nous n'avons eu absolument aucun problème ! Les gens ne sont pas là pour vous cherchez des ennuis !

Hôtel à recommandé, vraiment !

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Cannot get enough

By

04 December 2016

Here again and HI Commercial Road never ceases to impress. Accommodation excellent, both in terms of having everything there but also having everything working and in great condition. Kindly given an upgraded room and very relaxing stay. Only point I keep forgetting to mention is that the pillows are quite thick and I often wake with a cricked next even with the soft ones. Not sure anything can be done but don't ask.... Other than that HI Commercial Road is a perfect place to stay and I thoroughly recommend it. I particularly praise Eszter for her warm welcomes and also happy manner - a pleasure to deal with (as are all others in the hotel from reception to housekeeping). Thank you!

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Excellent Customer Service

By

30 November 2016

club

This location has the best customer service I've encountered in London in a long time! I contacted the staff prior to arrival with questions and all my questions were answered and done so in a professional, friendly manner. Upon arrival, the reception staff was friendly and provided additional information based on my previous call and questions. I was impressed with the follow-through as I have not encountered that in most hotels in which I stay. The reception staff was personable and friendly throughout the night as I was in town with friends for a costume party and the staff assisted me with several things. Thank you for enhancing my London stay!

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Letto comodo e ottima attenzione al cliente alla reception

By

29 November 2016

platinumelite

Camera spaziosa con letto confortevole. Colazione soddisfacente

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Good business hotel

By

27 November 2016

The room was clean and spacious and the bed very comfortable. The bathroom was compact with a shower, no bath. The breakfast buffet choice was fine for a quick meal, and the evening menu had a good choice of dishes. The staff were friendly and helpful both in the restaurant and at reception.

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Great service

By

26 November 2016

platinumelite

Great service as always, all you need to spend a comfortable night away from home

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Fantastic Staff

By

23 November 2016

Always made to feel extremely welcome, Eszter is fabulous and always seems to know that you are arriving at the hotel that day.

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Excellent stay

By

23 November 2016

club

My stay at this specific hotel was excellent !!! The staff was very friendly and helpful, the room clean and the overall appearance of the hotel very modern

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Exceeded expectations, a very comfortable stay

By

23 November 2016

We stayed for 2 nights. Staff very pleasant and helpful. Breakfast and room service very good. Went out of their way to be helpful. Worked around special dietary requirements. Room clean and spacious. We would definitely recommend.

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Review HI Commercial Rd London

By

21 November 2016

All staff at the hotel go above and beyond to ensure that your stay is the best it can be, the quality of the food in the restaurant at times can vary week on week and often there is a long wait between courses.
but overall a very good experiance

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Very clean room and good service

By

19 November 2016

club

Nice new hotel, fairly close to tube. Very clean room and good breakfast

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