Rated 3.7 out of 5 by 406
Rated 3.0 out of 5.0 Staff excellent but building is just old
Everything was clean: rooms, floors, guest areas; close to airport, not too expensive considering the distance to the airport, staff members were all very friendly and helpful, elevators work very fast
Bedding is old and worn, carpets are old and worn, noise from airplanes flying close to hotel, drapes do not stop light from coming in from below drapes, conference room had some minor electrical problems, an offer to waive the parking fee was offered to us as an incentive to eat that the lunch buffet but we found out later that only conference attendees who DID NOT STAY at the hotel could benefit (how do you explain THAT?); underground parking is very cramped and especially hard to maneuver for larger vehicles
May 4, 2015
Rated 5.0 out of 5.0 by moviediva Comfortable bed and great service.
Needed to stay, working being done on house and had a great stay
May 2, 2015
Rated 1.0 out of 5.0 by CMH30 This Hotelat LAX needs refurbishing
Your Hotel at the LA airport looks like and feels like one from the 1950s.era. It needs a facelift and an upgrade.
We had to change rooms because of noise on the night of April 26 and should have changed again. The first room was near the elevators and the noise was unacceptable. We complained and we were given a room at the same floor at room #1225. To our disappointment this room was as noisy. The vents in the bathroom had a whisling noise throughout the night. It made it impossible to sleep.
Somebody is responsible for all that inconvinience. Maybe the managment does not pay attention to vital customer needs such as a good nights sleep....
May 1, 2015
Rated 5.0 out of 5.0 by onewaywire An overnight wonder!
This place is quite splendid. Very clean place. The area is near LAX, so it can be quite busy. Although, being up on the 10th floor took the sound of the city right away. The room was in pristine condition and my family really could enjoy our stay. The customer service was definitely on par and very friendly. As an IHG Rewards member, I would recommend this hotel anytime!
April 30, 2015
Rated 1.0 out of 5.0 by Dora11 Horrible experience
The room was dirty. The sheets were dirty. The wall looks like it's never been cleaned. The tub was filthy and the paint was chipping. Will never stay here again.
April 29, 2015
Rated 5.0 out of 5.0 by Kat Dren Good value for Park and Fly
Considering the hotel is in the flight path to LAX, it was reasonably quiet. Shuttle service to and from LAX was prompt and easy. For the cost, compared to parking at the airport, it was a good value.
April 28, 2015
Rated 5.0 out of 5.0 by Stan1016 All around superb experience
We used this for a one night stay over between flights. It has everything one could possibly need. The staff is well trained and responsive. There are no negatives.
We would stay here again if the occasion arises. This is the way a hotel should be run.
April 26, 2015
Rated 1.0 out of 5.0 by VISIONTECH Worst!!
I use to stay in Holliday inn for a quite long time, long time later i joined de IHG number, i have stayed in LAX Holliday inn and was without any doubt the worst experience I had, I was quite tired and the room was not cleaned, the bathroom was smell like...you imagine and someone forgot some tools in the chair with grass, I have asked to reception a late checkout and the answer was:önly till 13:30. Absurd!!! when I complained the Manager Mr Victor a very polite person excuse and offered me U$40 discount which I have refused!!!
It is not a question of discount but a question of respect for a client.
My employees use to stay in holliday inn also and I have personally told them that if they have a problem they should communicate to me.
April 25, 2015