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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 794 reviews
77%
Recommend This Property

Ratings Breakdown

794reviews

  • 5 Stars
    327
  • 4 Stars
    223
  • 3 Stars
    114
  • 2 Stars
    58
  • 1 Stars
    72

Better staff needed

By

March 23, 2017

Stayed there for a training, and some of the rooms were not booked correctly. As guest tried to explain and show proof of reservation, staff seemed uninterested. Their Wifi was not working, but acted as if that was not their problem. When calling the hotel before my stay, I was put on hold 4 times for more than 6 minutes and was sent to a sales rep who never answered her phone.

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Tarifa

By

March 23, 2017

club

Hicimos la reserva vía web y recibimos la confirmación con una tarifa que se acomodaba a nuestro presupuesto, pero al momento de pagar no se respetó la misma, cobrandonos por encima de la tarifa convenida.

Se ha planteado un reclamo vía mail, pero a la fecha no me responden. Lo hice a la misma direccion de las reservas y me rebotó el correo ... al final lo envié al mail info...........

Después, la experiencia de estadía fue satisfactoria y cómoda y bien atendidos

espero tengan a bien, darme una respuesta al reclamo

Gracias

Atte
Luis Vásquez

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Standard Holiday Inn

By

March 21, 2017

platinumelite

Standard place, but the homeless around the area is alarming.

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便利なホテルです。

By

March 21, 2017

club

今では少なくなったバスタブがあったのがいい。
ビジネスの合間のちょっとした時間でも楽しめた。
レストランではおいしいビールとステーキが楽しめた。
できればデザートもあったらいいと思う。

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Holiday Inn LAX

By

March 17, 2017

Poor room cleanliness. In need of much repair. No refrigerator. Dirty carpet. Restaurant wait staff rude. Desk staff not concerned with our complaints. Asked for reduced rate for our problems. Asked for manager, no results. Would not ever stay there again.

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Weekend stay

By

March 14, 2017

club

The hotel was nice overall, I loved how friendly and helpful the staff was. But the bed seemed a bit "lumpy" and the food from the restaurant could have been better.

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close to LAX.

By

March 11, 2017

Good location. Restaraunt had good food and was convenient. Not much else for food in close area. Room was clean and relatively quiet despite being by airport flight path.

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Convient to the airport

By

March 11, 2017

club

Good spot for a long layover, free airport shuttle

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Cruise

By

March 10, 2017

Bed was great. Quiet room. Friendly staff. Good food

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Excellent before/after cruise hotel

By

March 09, 2017

club

Love the customer service, all the staff were great at all times. We arrived so early after we ended our cruise that we thought we were going to wait forever until check in time. But, they let us go to our room at 8am instead of having to wait until the afternoon. It was wonderful, we took a nap, and had lunch, dinner and breakfast on the next b day at the hotel .
The breakfast was included with the room rate, I don't remember how much we paid extra for it, , it was good and waiters were wonderful. I noticed the over priced rate of breakfast if it was not included with the room rate.

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good hotel

By

March 09, 2017

platinumelite

this hotel is clean, fast and quiet. exceeded my expectations

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soft comfortable bed

By

March 06, 2017

My romantic getaway was only enhanced by your great room

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