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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 583 reviews
84%
Recommend This Property

Ratings Breakdown

583reviews

  • 5 Stars
    325
  • 4 Stars
    147
  • 3 Stars
    55
  • 2 Stars
    25
  • 1 Stars
    31

The worst customer service I have ever experienced anywhere

By

November 23, 2017

platinumelite

I was shocked to have experienced such uncaring and inattentive staff who were not responsive to any of my concerns. After pre-paying for a room I was told that my room type was given away and they would move me the next day. When I came down to move (and packed back up my things) they said they were changing their mind and putting us in two king rooms. When I asked to extend my stay one day one person told me okay but didn't change the computer, and someone else told me that was too bad, and that I had to pack up and leave. Complete lack of customer service training and an attitude of "its not my fault and not my problem" by every person I encountered. I will NOT stay here again, and wouldn't recommend it to anyone else either.

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