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Rated 3.6 out of 5 by 364 reviewers.
Rated 4.0 out of 5.0 by Renovated Rooms Renovated rooms have some limitations. For a king room, you may not have all of the routinely available television channels. For the price, this is really unacceptable. October 4, 2015
Rated 1.0 out of 5.0 by Avoid this hotel Most everything was awful. This hotel is beat down. The carpets were old and dirty and musky, throughout the hotel and in the room. Outside locks did not work, anyone can just walk right in. Exercise and swimming areas being remodeled, which in hindsight the whole hotel needs. Not a good experience at all. Oh the, bar service was bad as well. October 3, 2015
Rated 3.0 out of 5.0 by Friendly staff, unfriendly WiFi It was clear from our reservation that the hotel was under renovation. That really wasn't much of an issue, except for no pool or fitness room. Didn't really bother us. Our room was clean, but needed renovation. A couple others we saw that were renovated were much better. Friends with minor disabilities had issues with the bath. Staff was friendly, especially Nikki. Seemed like she was always there. Others were eager, but needed some polish. Main issue was WiFi. Connection was terrible; code changed on Monday and we weren't told. Seems we had to reconnect every day. My computer never connected. Not sure what the TV issue is, but signal was terrible and frequently lost. This REALLY needs to get fixed ASAP, with or without renovation. October 2, 2015
Rated 1.0 out of 5.0 by Poor stay We travel to Louisville often to see our grandchildren. We have stayed at the Holiday Inn Hurstborne because it had a pool where they could play while we were there. The hotel has almost doubled it's price, and when we were there both the pool and fitness center were closed, and we were placed in the older section of the hotel, without an elevator, as far from everything in the hotel as possible. Price adjustments were not made for this total inconvienence, and no prior notice was given at the time of making reservations that the pool and fitness facility would be closed, and that rooms would not be in the newer section of the hotel. Totally frustrated the whole reason for staying there. We will not be back, even though it is convenient to where we visit in Louisville. October 2, 2015
Rated 4.0 out of 5.0 by Better after it is Remodeled The motel was being remodeled at the time of my stay.The pool was closed and the ice machine did not work on the floor I was on. There were only 2 ice makers working for entire motel. I was not pleased to find a Roach in my room but I did not see anymore after I disposed of the one. The staff were nice and the areas that had been remodeled looked nice. I was not in one of the remodeled rooms. Motel had some good features. Hope it gets better after remodel. September 29, 2015
Rated 4.0 out of 5.0 by Comfortable bed, friendly and accomodating staff Although there is a major renovation of this property the staff and accomodations were very comfortable. September 28, 2015
Rated 5.0 out of 5.0 by Holiday Inn Hurstbourne Staff is very friendly. This location has been newly renovated. It now has the look and feel of a new hotel. September 28, 2015
Rated 4.0 out of 5.0 by Not bad, would stay again This hotel is under renovation when I was there. One elevator worked some of the time. I still feel the price per night is pretty high for the quality of the room and amenities. September 27, 2015
  • 2015-10-05T13:33:13.336-05:00
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