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Rated 4.2 out of 5 by 374 reviewers.
Rated 4.0 out of 5.0 by This place has some character!! Staying for the second time. The hospitable staff and the pool/water park are the differentiators. Pam the manager is ever so helpful. Was here for training back in Feb. It was snowing hard and Pam dropped us to the office every day in her car!! Great place for families and kids. April 17, 2015
Rated 5.0 out of 5.0 by Weekend Work/Vacation I spent the weekend out of town at a conference. Instead of myself staying at a closer hotel, I booked this one for my wife and two kids. They had a blast. Great waterpark for little ones! The food at the local restaurant, Benvenuto's, was delicious, and it seemed to be a great little trip for all. Plenty to do in Madison if you don't want to swim all of the time. The waterpark is directed for children, so expect to hear running, laughing...kids being kids. I would stay again. April 16, 2015
Rated 5.0 out of 5.0 by Weekend Stay We stayed for a Saturday night at the Madison West location and were extremely happy with the hotel. The front desk clerk was friendly an informative. She had us into our room in a matter of minutes. The hotel was clean and well maintained. We were celebrating my daughter's birthday and spent a lot of time n the pool area. The life guards were friendly and very attentive, given the shear number of guests in the pool area on a Saturday night. They maintained the hotel policy and kept the kids who were under 14 out of the hot tub, which I found refreshing to be able to relax without kids splashing around. All in all I would recommend this hotel to others coming to the area. April 16, 2015
Rated 1.0 out of 5.0 Worst IHG Experience As a Platinum member I spend a lot of time at IHG hotels. It may seem petty but there was no offer of a bottle of water or any other consideration at check-in. I was originally offered a double queen room and requested a single king. The only option was a second floor conference room which I accepted. The room was directly across from the elevator, ice machine and soda machine. The conference side overlooked the vaulted ceiling of the lobby and the bedroom side was adjacent to the interstate. The drone of cars, voices and elevators was constant. I tried to call the front desk to ask to have the room changed but the phone didn't work. After four hours of sleep I I showered and prepared for the day. The water pressure in the sink was so poor that I had to rinse my toothbrush in the shower. When I checked out and cancelled the other 3 booked nights the clerks only comment was that he had never heard any complaints about the water pressure before. OK I will continue using IHG hotels in the future. Just not this one. April 15, 2015
Rated 5.0 out of 5.0 by Checking in and out went very well Front desk personnell very nice and easy to work with. Staff was accomidating to the needs of my grandson. April 15, 2015
Rated 5.0 out of 5.0 by I wish I had been here for leisure! This hotel is nicer than I expected a Holiday Inn to be, and the staff are a wonderful example of what hospitality should look like. I was traveling for business, to take several certification classes for software my company uses. The only thing I wasn't crazy about was that the pool is a small waterpark, so there were LOTS of families with small kids. No one was unpleasant or anything, but it was a little tough to study without noise cancelling headphones. If I lived here, I'd be bringing my kids, too!! On the other hand, the pool is a small waterpark, so relaxing after studying was more fun than usual :) April 13, 2015
Rated 4.0 out of 5.0 by Great place to rest and relax Comfortable beds, quiet rooms, italian food right on site. Bring the kids for this one, as the full waterpark with slides and video game rooms can keep them entertained while us business people have to slave away all day. :) April 13, 2015
Rated 5.0 out of 5.0 by I stay here even though it's 30 min away from where I work I love this place, great staff always super friendly rooms are huge and clean. I even move the couches to check...spotless. Kids love the water park too! Restaurant has amazing pizzas and even when I come in right before close for carry out the female manager is always super friendly to me and my daughter. Just a great place to stay. There are hotels only 5 min away from where I work when I travel, but I am willing to drive the extra 25 to stay at this holiday inn. I am hooked! April 10, 2015
  • 2015-04-18T09:55:31.378-05:00
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