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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 522 reviews
94%
Recommend This Property

Ratings Breakdown

522reviews

  • 5 Stars
    383
  • 4 Stars
    90
  • 3 Stars
    20
  • 2 Stars
    19
  • 1 Stars
    10

Worst experience checking in

By

May 20, 2017

When I arrived at 10:30pm after a 15 hour drive it took almost 40 minutes before I was in my room. It took 15 minutes for a front desk person, Joshua, just to come to the front desk then when he does arrive he talks on the phone for another 5 minutes. Once he was done on the phone he gives me my supposed room key only to find out there's a do not disturb sign on the door and the keys don't work. After dragging my luggage back down to the desk I had to wait another 5 minutes because he was on the phone once again. After telling him that the room key he gave me was to an occupied room he said that he missed a note saying my room had been switched. The second key worked finally getting in my room about 11:10pm. I was sure to lock my door in case the gentleman behind the counter decided to give out a key to my room.

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Home away from home

By

May 19, 2017

platinumelite

Each time I stay at an IHG property it is like my home away from home.

And this property in Madison, WI with it's excellent exercise equipment and top notch restaurant it really was like being at home.

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Friendly and helpful staff

By

May 18, 2017

club

Helpful and friendly staff, clean rooms, exercise room is top notch will definitely be staying here again next time I'm in the area.

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Excellent Business Hotel

By

May 13, 2017

This hotel is clean, welcoming and has many amenities for business travelers. It has food for all three meals, a bar and room service. The room was in very good shape.

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Bowling is FUN!

By

May 11, 2017

We had a very large group stay for a bowling tournament. All of us had numerous kids, so it was quite the stay. We took over the common

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Nice place to stay

By

May 11, 2017

platinumelite

We enjoyed the friendly, helpful staff and cleanliness of this hotel on our overnight stay.

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Comfortable

By

May 09, 2017

club

Stayed before, will stay again. Quality place to stay!!

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great service

By

May 02, 2017

club

Comfortable room, bed and temperature. Great room for value. Good location.

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Stay away

By

May 02, 2017

Broken heating/AC unit. They knew about the problem and put me in the room anyways. Never again.

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Business trip

By

May 01, 2017

Always quiet and a good nights sleep. Staff is very accommodating.

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Fun and very enjoyable

By

April 27, 2017

This is a great hotel with good food, very nice staff, great amenities, great Fitness Center and convenient to the highway

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House Keeping???????????????

By

April 24, 2017

Forget house keeping and forget asking the front desk to handle the issue.

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