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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 537 reviews
94%
Recommend This Property

Ratings Breakdown

537reviews

  • 5 Stars
    394
  • 4 Stars
    91
  • 3 Stars
    21
  • 2 Stars
    20
  • 1 Stars
    11

Great service

By

June 24, 2017

club

Everyone at the hotel was helpful and courteous. Any questions were answered promptly with a smile

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great beds!

By

June 24, 2017

club

Nice hotel. They just need to address some issues with HVAC in getting room to temp needed. Breakfast was great, friendly staff, clean facilities.

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Just a hotel

By

June 21, 2017

Nothing special for a Holiday Inn chain. Woke up by cleaning staff at 9am. Charged for poor breakfast that would be free at comparable hotels in area.

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Home away from home

By

June 21, 2017

club

We were extremely pleased with our guest room and the staff at the Holiday Inn Madison At The American Center. As we have come to expect with all Holiday Inn and Holiday Inn Express locations, the rooms are very clean and welcoming.

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Nice place for an event

By

June 21, 2017

club

Room was clean, staff was friendly and responsive. Catering staff was great. Food and bar were EXCELLENT!

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Holiday Inn Stay

By

June 20, 2017

club

Bed was very comfortable, staff was amazing upon check-in and check-out. We arrived an hour early and they let us check-in early. Rooms were very clean and the breakfast buffet was amazing!

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Just as expected. Clean site and friendly staff.

By

June 19, 2017

club

I would definitely stay here again although I prefer holiday inn express because breakfast is included.

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Not good

By

June 13, 2017

Holes in bed cover, rust in shower, charges more for breakfast buffet, frayed towels.

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Great stay

By

June 12, 2017

I've stayed at this Holiday Inn numerous times while in Madison. The staff is friendly, rooms are clean and comfortable and the location of the hotel is very convenient. Their breakfast is always hot and fresh.

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Friendly professional staff

By

June 11, 2017

The staff was wonderful. The front desk, housekeeping and restaurant/bar staff was professional and also very friendly.

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Great service

By

June 06, 2017

club

The bar and front desk employees were the best. They were enthusiastic and very nice in helpful with all our needs and concerns.

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Comfortable bed but restless night

By

May 31, 2017

platinumelite

would be nice if the hotel would let you know during the reservation process they are hosting some event (WEDDING) so you can plan your stay or another Holiday Inn accordingly.....

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