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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 459 reviews
88%
Recommend This Property

Ratings Breakdown

459reviews

  • 5 Stars
    223
  • 4 Stars
    151
  • 3 Stars
    46
  • 2 Stars
    24
  • 1 Stars
    15

Spain Holiday

By

July 19, 2017

Part of our European vaccation was in Spain and we choose this particular hotel thinking there is a metro station nearby. Please be aware though the station is right in the front of the hotel and has good connectivity, the main line is closed for summer maintenance and that makes commuting lot difficult through buses. Taxis over charge you the moment they know you are a tourist. Hotel is same as most Holiday inn hotels in the this price range. Rooms are decent with a decent bath. Overall for the price it's worth. The breakfast was horrible I have had better breakfast in most other HI hotels and even HI Exoress hotels. That's ones thing I guess has to change. Otherwise quite a good place for stay in Madrid.

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Gute Lage, freundlicher Service, Matratzen durchgelegen

By

July 12, 2017

club

Für eine Städtereise sehr gute Lage, alle Bezirke der Innenstadt befinden sich in Gehweite. Das Frühstück ist angemessen und wird regelmäßig befüllt. Der Geräuschpegel der Straße ist im Zimmer nicht wahrnehmbar, leider sind die Matratzen durchgelegen.
Sehr freundliches Personal.

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Great hotel in a good location to see the city

By

July 12, 2017

club

Hotel very clean, beds really comfortable. Literally 20 yards from train station entrance to/from airport. Hardly any outside road noise heard from your room. Only 10-15 mins walk to heart of the city. Metro links around the area very good. Breakfast a great addition, with decent selection.
Overall, really good hotel and would definitely stay there again.

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Personale disponibile e attento

By

June 28, 2017

club

Esperienza nel complesso positiva.
La cortesia e disponibilità del personale del front desk è l'elemento distintivo di questa struttura. Sempre a disposizione per supporto dei clienti.
Accesso metropolitana e BUS attiguo all'Hotel, per cui facile raggiungibilità del centro di Madrid. Comunque 40 minuti dalla Fiera / esposizione Madrid.
Le camere sono da ristrutturare e non sono adeguate al costo e al libello della struttura.
Bagno poco illuminato
La lista dei canali TV non prevede alcun canale in lingua italiana.

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Just a so-so hotel

By

June 27, 2017

club

Wld not say it is a fantastic hotel in Madrid and in a very quiet area. Pillows were way too soft. Complimentary water was not provided daily as such service was only for IHG members. Insufficient blankets. Only thing good wld be the easily accessible metro.

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Excellent room upgrade

By

June 23, 2017

We were delighted to get upgraded to a junior suite on arrival. The hotel was a convenient walking distance from tourist attractions in the centre of Madrid.
Overall our stay was very pleasant.

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One night only

By

June 20, 2017

This is a tired old hotel. The staff do their best but one night here is enough. Close to the metro Piramides. Much better value with AirBnB. More modern, better location and better facilities i.e. swimming pool. Have stayed at much better places with IHG.

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Comfortable bed and great service

By

June 15, 2017

platinumelite

Very nice and friendly receptionist. Quiet environment.

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Descanco

By

June 15, 2017

club

aconsejado para descansar, teniendo en cuenta que los demás clientes sean educados

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nice and calm area in madrid

By

June 13, 2017

pretty nice hotel , about 10 minutes drive from the center

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Hotel còmodo muy bien situado

By

June 11, 2017

Habitaciòn limpia, con un olor un poco penetrante (imagino que por los productos de limpieza de la moqueta), pero limpia. Oimos muchos ruidos de las 7 a las 8 de la mañana, el resto bien. Lo mejor, la amabilidad y la atenciòn del personal. Y la situaciòn del hotel: Fuimos andando al concierto en el Vicente Calderon y pudimos ir andando a Atocha. Si vamos a esa zona, repetiremos.

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Madrid visit

By

June 09, 2017

club

I've stayed 6 nights in this hotel and it was a great experience, next to train and metro station with a very calm surroundings, helpful staff, my job needed me to be out at 5am so I was offered for that days a packed breakfast to take with me, very impressed by the whole stay, thank you!

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