Rated 4.1 out of 5 by 221
Rated 4.0 out of 5.0 by solimanelmagnifico Seguridad y servicio
Los Holyday Inn tenían fama y uno no sabía bien por qué?. En el Madrid Bernabeu terminé de aclarar las ideas: se disfruta en la cama (sus dimensiones, calidad de colchón y sábanas, sus almohadas múltiples....muy cómodo y cálido), satisface lo necesario sin lujos accesorios, a pesar de ser escaso en casi todo: minibar que ya no existe (que lo quiten y pongan un minifrigo), útiles de baño, calidez de las toallas, etc. Eso sí, mantienen la tradicción de la infusión. Menos mal. Pero me da seguridad. La cena, horrible. mejor quitarla. El desayuno podía mejorar un poquitín. La comida, el nuevo servicio tipo self, bueno pero escaso. No se, la crisis es dura, pero los clientes buenos hay que cuidarlos. Lo mejor, ell personal a pesar de los cambios. Y por favor, que no te pidan el nº de la tarjeta si eres asiduo o cliente habitual.
November 22, 2015
Rated 4.0 out of 5.0 by Hammer20150 Good location and pleasant staff
Good basic hotel right next to the bernabeu and shopping areas
November 4, 2015
Rated 2.0 out of 5.0 by jgo261 Holiday Inn Madrid
Rooms were below average and stinky. Bed and pillows were just ok. Carpet old and stained. I had the food at the hotel's restaurant before and it is actually pretty good and the prices are reasonable. Great location if you are coming to see a Real Madrid game.
October 11, 2015
Rated 4.0 out of 5.0 by SERCARTER COMODIDAD
COMODIDAD Y AMBIENTE RELAJADO.DEBERÍA MEJORAR ALGO EL GIMNASIO
October 5, 2015
Rated 2.0 out of 5.0 by Braddersofoz Get one thing really wrong and it impacts everything else!
I arrived at 1am from an international commute and was informed there was no hot water until at least 7am - I need to be at work at 7am.
I was given no alternative ways of showering except for a cold shower or boil a kettle and use the sink. Given the rate I paid - this was completely unsatisfactory.
It was a schedule bit of maintenance which means the hotel knew about it well in advance. As I made my booking around a month ago and combined with the fact I am a diamond member of the IHG group of hotels - you would think a little courtesy would be in order - like let me know in advance of the routine maintenance and offer me the choice of booking somewhere else.
I understand that most people arrive before 1am and the water was turned off at 10pm. But still, as a guest paying a decent rate - I expect better, much better.
October 3, 2015
Rated 3.0 out of 5.0 by S2nes Major shower problem
The water pressure was a disaster. The water temperature changed uncontrollably from extreme heat to ice cold in an instant.
Breakfast was good.
September 30, 2015
Rated 4.0 out of 5.0 by SuningZhu Great location
Another good experience with Holiday Inn. The hotel generally meet my expectation but was slightly disappointed to find out the swimming pool was closed due to seasonal maintainence.
By the way, I wonder why this hotel is not available for booking from ihg.com?
September 29, 2015
Rated 4.0 out of 5.0 by jdeasin Buena ubicación
Viajo a Madrid muy seguido por negocios y sin dudarlo, la mejor opción por la ubicación y calidad del servicio es el Holiday Inn Bernabeu.
September 28, 2015