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Rated 3.9 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Great hotel, ammenties and rooms This was my 4th stay here in Mansfield. Rooms are great clean and so comfortable. Pool area is always a lot of fun. Wish they didn't change the menu at the restaurant February 26, 2015
Rated 3.0 out of 5.0 by Difficult Sleep and other problems Positives: Room was very clean, Facility had good rooms for meetings and food was reasonable. Negatives: The heating fan was excessively loud and caused me great difficulty to fall asleep even with ear plugs. I called the front desk about it but they said there was nothing that could be done about it. Even when I shut it off the fan still cycled on and off. On my last night I found a very simple way to stop it from cycling on and off. This really made me irritated with the hotel staff for telling me there was nothing that could be done. Either they lied to me or they were incompetent. One night I also had trouble with the smoke alarm beeping due to a low battery. One would think that they would regularly put in new batteries to prevent this. An additional room problem was that the toilet kept filling with more and more water after it sits for a while. When I sat down on the seat I got wet due to the high water. I had to flush it first before I used it so this would not happen. Finally the hotel did a poor job in plowing the snow from the parking lot. This led to fewer parking spots for people. Then they had police come and tow people who were not parked correctly. I did not dare leave the hotel for fear of not finding another legal parking spot. So overall it was a most unsettling hotel experience. February 26, 2015
Rated 5.0 out of 5.0 by Just what we needed Breakfast area was dark and small. The room was clean and all we needed for a 1 night short stay. February 25, 2015
Rated 4.0 out of 5.0 by Great convention hotel I'm sure you could stay in this hotel for other things besides a convention, but that's what I've used it for annually. The space is wonderful with a great courtyard area. My only suggestion is don't bother with the restaurant. The waitstaff is inattentive and the food wasn't great. Otherwise the hotel is wonderful. February 25, 2015
Rated 4.0 out of 5.0 by Great staff Stayed during Total Con when hotel was booked solid. Staff went out of their way to be nice and helpful. The handicap accessible room we stayed in could have had more up-to-date accommodations (like roll in shower) but overall was clean and adequate. Best feature of this hotel, to me was their staff. While my husband was participating in Total Con, I often sat in my wheelchair in the lobby area. Walking any distance is difficult for me - and more than once staff helped me out. Worst aspect of this hotel is the restaurant. I don't believe it is run by the hotel, but I'm not positive. Because of the large convention, the restaurant went to a "limited menu" which we were not aware of until we went to dine there. The food was not very good. Even room service was off the limited menu. I would not recommend eating there at all. (though again, the staff was nice). The only other negative, which will not effect most people who stay, is the parking lot is too small for the crowds who attend Total Con. We did not use our car because we were afraid of not finding a parking space upon return. The hotel actually offered their hotel vehicle to take people to local area restaurants and other places. February 25, 2015
Rated 5.0 out of 5.0 by Comfortable bed great hospitality I stay here every year n I always have a great time the hotel staff are always very nice and helpful the rooms are clean and comfortable my friends had a suite n next year I'm getting one of those rooms February 19, 2015
Rated 5.0 out of 5.0 by Good hotel with Helpful Friendly Staff I had a good stay at the hotel. The staff is helpful and very friendly. The breakfast buffet had a great selection and the coffee and orange juice were tasted delicious. The room was very clean. The pool area is fantastic. It's decently sized to get a good swim workout. The pool was comfortably warm and uses a salt system, so it does not have the stench of chlorine and was easy on the eyes. The only negative with my room, is that it had a mini-refrigerator, but not a microwave oven to reheat food. My co-worker had both in his room, so I hope they plant to add it back. February 19, 2015
Rated 5.0 out of 5.0 by Good clean room The only thing that was irksome was the noise coming from the heat/air conditioning unit. Every few hours it would kick in and it sounded like a jet getting ready to take off. February 18, 2015
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