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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 684 reviews
84%
Recommend This Property

Ratings Breakdown

684reviews

  • 5 Stars
    355
  • 4 Stars
    188
  • 3 Stars
    55
  • 2 Stars
    50
  • 1 Stars
    36

Another bad stay

By

November 15, 2017

Another bad stay at this property. I had checked out of a newly renovated holiday inn in Rhode Island to be closer to where I had to be the next morning which was near Marlboro. The main reason for my stay was to relax in my room and watch the Patriots vs Denver football game on Sunday night football. After arriving and settling in , I tried to find the game on the tv to no avail. It was on NBC Boston which apparently is not part of their cable package. This is the only hotel I have ever had this problem with. I called the front desk and they said the game is on in the lounge..... until 10 pm! The idea was to watch it in the comfort of my room., so I decided to shower and get dressed anyways and head to lounge, upon arriving at 9:55, the bartender had already gone home, the heat was off, and could not even get a drink. At this point I just went back to the room and missed the entire game. I informed front desk of the problem and they said the manager Nicole would be in at 11 pm and I could talk to her in morning.? Upon checking out at 7 am, Nicole was nowhere to be found. There was a nice girl at front desk that I explained to her that I didn't think I should pay full price for the room and she said she would pass info on to Nicole. As of yet, I have received nothing from them at all.

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