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Rated 4.5 out of 5 by 296 reviewers.
Rated 5.0 out of 5.0 by Pricey but Comfortable bed and great service. Pricey but Comfortable bed and great service. Breakfast should have been included in the price. August 27, 2015
Rated 5.0 out of 5.0 by Highly Recommended! If your in the area, for business or leisure, this is the hotel you want to stay at. Exceeded my expectations! August 26, 2015
Rated 4.0 out of 5.0 Martinsburg Holiday Inn Expecting professional service from the front desk at check in, which was sometime around 8 PM, I was surprised and disappointed to see the young woman chomping on some finger food (fries or chicken fingers, I don't know which) when I walked up to the desk. She continued to take a couple more bites while I was waiting there. She didn't seem embarrassed at all about this unprofessional behavior. In fact, she laughed about it while I patiently waited for her to swallow her food and give me her full attention. Fortunately, there were no other guests in line to check in, but I was pretty shocked that a better than average hotel would not have trained their staff better than this. I was pretty exhausted because I had just driven about 12 hours and so her behavior was particularly annoying. Don't fire her, but someone needs to give her a good strong lecture on appropriate behavior in business, especially customer service. In the morning, the desk staff was rather impersonal (2 women). They neither acknowledged me when I returned my room key or asked if I had a comfortable stay. In fact, I was the one who was trying to engage them in a pleasant morning conversation. They were busy with something else.....I don't know what, since there were no other guests other than me in the lobby area. Overall, the desk staff for both evening and morning was VERY poor in their manners. Thankfully, the Room Service wait staff was great and served a delicious meal. Kudos on that. I think that at the price of the room, breakfast should have been included, is my only other negative comment. The hotel was clean and the room was comfortable, although the bathroom was quite small. I stayed in a room with 2 double beds. I would stay here again, but I hope their desk staff service has improved by the time I do! August 26, 2015
Rated 5.0 out of 5.0 by Clean and Comfortable Holiday Inn was very clean and comfortable. The staff was very friendly and helpful. Food was excellent and affordable. August 25, 2015
Rated 4.0 out of 5.0 by Good Holiday Inn near I-81 I was here for business, and it was a pretty good stay. Front desk staff were really friendly and helpful; the room was in good condition; and the bathroom was clean. Best parts of the hotel were the ubiquity of the outlets and the convenient location to the Interstate. The only downsides I encountered were some of the appliances in the room needed replacing and made a lot of noise, which made it difficult to sleep. Fortunately, I always carry earplugs just in case! There is a restaurant in the hotel, which I used for breakfast. I'm a little spoiled from other hotels offering free breakfasts, so it was a little disappointing having to pay for this one, but the food was decent. August 23, 2015
Rated 5.0 out of 5.0 by Perfect Nice, clean hotel. Too bad the lounge area does not server food after 9:00 p.m. August 22, 2015
Rated 5.0 out of 5.0 by Excellent stay I had driven pas this Holiday Inn many times, but had never stopped in. Then it happened that we needed extra room for a family visit. We were in this room for six nights. It was an excellent experience all the way. Everything was clean and working and the staff was excellent and all very helpful. Will definitely stay here again! August 21, 2015
Rated 5.0 out of 5.0 by pet friendly Traveling with pets and kids can be annoying. The hotel was very friendly and accommodating. Great room and superb staff. The restaurant was clean and the food delicious. The breakfast buffet was cost friendly and the dinner buffet also. Thank you for helping to make traveling with kids enjoyable. August 16, 2015
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