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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 557 reviews
93%
Recommend This Property

Ratings Breakdown

557reviews

  • 5 Stars
    377
  • 4 Stars
    99
  • 3 Stars
    46
  • 2 Stars
    21
  • 1 Stars
    14

Comfy Beds ... eat elsewhere

By

May 21, 2017

I stayed for a weekend and was pleasantly surprised by the room and bed. The pillows were soft and the bed was very comfortable. I was surprised to hear advice from one of the other guests to "don't forget to ask for the discount, for hotel guests, at the restaurant."

"What discount?," I wondered. Apparently, upon check-in some people received a coupon... I didn't, so I got to pay full price for my dinner.

When I arrived at the restaurant there were two tables occupied. One with an individual customer and one with three. We all ordered at roughly the same time. Because I was in a hurry, I ordered "a BLT Club wrap, without swiss cheese please", after asking the server if the cordon bleu would take a long time to cook. Approximately 20 minutes later I received a chilled wrap (moderately unpleasant due, in part to being unexpectedly cold) that had only "swiss cheese" instead of "only chedder". I say "swiss cheese" in quotes because I'm pretty sure it was kraft swiss flavored cheese singles... which, might have been a good thing... since it was pretty flavorless. and for the low-low price of around $13 and 25 minutes of waiting, I got a pretty lowsy wrap with decent fries.

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Comfortable Stay

By

May 10, 2017

club

Clean room, comfortable stay, but food quality not the best. All of our meals we ate out, not eating in the Holiday Inn due to past experience with food. If you are just looking to stay over night, this is good!
Parking places are very limited if there is an event going on such as a prom, wedding reception, etc. Then you have to park a distance from hotel,

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Martinsburg

By

May 08, 2017

club

Super friendly staff, very clean, great location! Rooms are excellent, beds are very comfortable. Wifi and business center is great to use if necessary.

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Great meeting facility

By

May 08, 2017

club

Comfortable and convenient meeting and conference center. Excellent value and attentive staff

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Stay at martinburg

By

May 04, 2017

club

A little surprised when the breakfast had a charge when normally it is included. Did not stay for breakfast.

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comfortable bed, large bathroom, coffee area , swimming pool

By

May 02, 2017

club

great stay, staff very friendly.
Laundry on floor
quick access to numerous places to eat and shop
excellent swimming pool
clean rooms, fast service
extremely fast check in and out

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Slept like a rock and breakfast was really good

By

April 29, 2017

Did not realize there was a restaurant in the building till next morning. Wish I had known sooner

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VERY NICE!!

By

April 27, 2017

club

I had to stay for my husband to go to the V.A Hospital and he couldn't check in until 3pm.. The hotel was so helpful and gave him a late check out so he had somewhere to stay.

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Decent stay/ restaurant needs more

By

April 27, 2017

club

Good stay but the breakfast offering is a major negative. Most hotels offer a free and better breakfast with more options.

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Excellent night stay

By

April 25, 2017

Got a great nights sleep in a comfortable bed and the staff was excellent. Definitely will stay here again when I need a hotel in this area.

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Comfort and awesome service

By

April 25, 2017

club

Very clean and very nice people that work hard too make your stay comfortable and pleasing in every way, we come up too visit our granddaughter once per month and always stay here 5 nights per month.

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Filthy

By

April 24, 2017

Went through two rooms while staying one night due to the EXCESSIVE stains on couch, chair, bed, and carpet. I stay at IHG properties every week for my job and this is one of the worst properties I have seen. Coffee was undrinkable, and front desk girl was just plain rude. I now stay at the Winchester Holiday Inn. Farther drive, but well worth it!

I complained to Corporate and was told that its an older property and these things happen.......Clearly don't care about their guests.

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