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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 573 reviews
92%
Recommend This Property

Ratings Breakdown

573reviews

  • 5 Stars
    404
  • 4 Stars
    106
  • 3 Stars
    32
  • 2 Stars
    14
  • 1 Stars
    17

Many mix-ups but kind staff

By

November 21, 2017

club

I had requested that I be close to the elevators because of my walking disability, but the man who made the reservation forgot to put that down. When I got there and found myself as far from the elevator as possible, I complained and eventually was given a handicap room close to the elevator. Bad thing in there was a 7" box that was not a real microwave. I could not even get a slice of pizza in it very well and it took 5 minutes just to heat up water for tea.
The staff was helpful and kind and tried to correct things for me. I stayed there a week. I loved the shower with the extra water spouts that made a sore back feel good.
The maids were very nice, but some of them only spoke Spanish.
Our grandchildren came and swam in the pool and they loved that.

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