Rated 4.1 out of 5 by 319
Rated 5.0 out of 5.0 by Coachjaya Great accomomdations for handicapped guest
I was travelling with my mother who has limited mobility. The hotel staff was very courteous and helpful throughout the stay and we had a really good accessible room.
June 27, 2016
Rated 1.0 out of 5.0 by Disgruntledguest1234 Would never recommend
This is the worst Holiday Inn in which I have ever stayed. The room was damp all the time, meaning the carpeting and upholstered chair. Clothing that was left out on a chair over night or hung up were quite damp the next morning. We stayed with a group and several of the others in our group also experienced this issue. We addressed it with "management" whose response was "why didn't we bring this issue up earlier". Why should we, another room would have the same result. The "manager" was very defensive and wanted to make us responsible for the problems. No, "I'm sorry" or "what can we do to make your stay better", nothing, just attitude. We are planning to bring another group up for 3 nights, but guess where we will not be staying.
June 23, 2016
Rated 5.0 out of 5.0 by debolobo63 Great Place to Stay!
I was pleasantly surprised with the quality of the room. Although my rating is high, I did notice some inconsistency with the staff. Two of the staff members were exceptionally nice and helpful; however, when I had to call down to the desk to get the Wi-Fi password it seemed like the staff member was "put out" to provide this information. Other than that - I do highly recommend this property and it's very convenient to I-95.
June 22, 2016
Rated 5.0 out of 5.0 by LHH64 Excellent Service
The Hotel staff worked very hard to make or visit comfortable.
June 20, 2016
Rated 3.0 out of 5.0 by JakeU Just Ok
Holiday Inn Express (Melbourne) is a better value.
June 15, 2016
Rated 2.0 out of 5.0 by Verified Reviewer Not Recommending
The welcome at the hotel was not a typical welcome for an IIHG property. The receptionist did not acknowledge my gold status or thank me in anyway for being an IHG member. The checkin process was one of mostly looking at a computer screen, followed by a hand off of keys. There was no mention on my room number. I had to look on the inside of the card key envelope.
The sheets in the room were damp. Being from Florida, I thought that it may be from the high humidity. I am not sure that is the case. We had other pillows and blankets which were brought that didn't not get damp after a complete day in the room unattended.
The bathroom was one of disrepair. The shower nob was corroding and the amount of rust all over was one of art rather than structure. The countertop was being held up by a stained 2x4 and the place on the counter where it cracked was filled with a lot of silicon.
The TV failed to function properly. This was disappointing after a long car ride for my kids. Nevertheless in the morning I reported the problem and the TV was replaced. I will say this was the best part of my experience.
We returned on at the end of our first day and found our room had not been serviced. I went down to the front desk to ask if this is normal. As I would expect it isn't, who would think this is normal. I asked for clean towels, which house keeping came up with two towels. There are four people staying in the room. At this point I was done. We showered and went to bed.
The last day of our stay prior to checkout my wife and kids went down to the pool. The pool area was filled with beer bottles and cigarette butts all over the place. My wife said it was very disappointing.
In summary I would not recommend this particular property to anyone.
June 13, 2016
Rated 3.0 out of 5.0 by Cruisingmomma Sneaky Financial Policy
We stayed at this hotel the night before our cruise. The hotel room was ok but lacked the quality I've come to expect as a Priority Club member. The room didn't have the usual table and no chairs. There was only one trash can, no microwave and the Internet was slower then dial up! You can hear the other guests thru the walls so don't expect a quiet nights sleep.
My biggest issue with this location is their financial policy. They charged my debit card a full day before I arrived. That caused a $37.50 overdraft fee on my account since I hadn't transferred traveling money into the account yet. When I called the hotel, I was told it was policy to charge 24 hrs PRIOR to arrival. They also charged an additional $50 for, as they put it, incidentals. I finally called IHG corporate customer service. The young man was extremely helpful and was able to get the charges reversed but no one offered to reimburse me for the overdraft fee.
Upon arrival at the hotel, the desk clerk was aware of the issue. He said he'd spoken with management and they were going to update their financial policy online. Great solution guys! How about just waiting to charge customers until they leave like the rest of the chain! And how about offering me free breakfast or something for my trouble. At least offer to pay my overdraft fee!
June 11, 2016
Rated 2.0 out of 5.0 by buster428 Not an IHG Rewards Member Friendly Hotel
Second time staying here and still the same culture of customer service. Not recognized as IHG Member and could have cared less. Probably get more service from a 2 star hotel.
June 9, 2016