Rated 4.0 out of 5 by 759
Rated 1.0 out of 5.0 by hot in memphis22 overcharged no refrigerator.......
Hi, My husband and I just spent 3 days in Memphis.
I reserved this room well in advance. I didn't know until we got there that this room didn't have a refrigerator. June in Memphis and no refrigerator. My husband has an insulin pump so we needed a fridge. Talked to front desk no refrigerators on that floor.
We went to a market and bought a cooler to keep his medication cool enough. At check-out I had to ask for a bill because I needed a receipt for work, and they had charged me double for parking for all 3 days. My husband went in and they credited that back to my card, but today I looked at credit card statement and now there is another 112.00 dollar charge that I don't understand.
So no I don't recommend this hotel chain. Thanks but no thanks.
June 27, 2016
Rated 4.0 out of 5.0 by IHGProblem Just okay
Rooms are dated. The air conditioning vent is above your bed so air blows directly on you. Could hear motorcycle traffic late into the evening. Lots of pan handlers in area. Not very comfortable to walk around the downtown area by yourself.
June 27, 2016
Rated 5.0 out of 5.0 by bostonjon Great location
This hotel has at great location only a few min from Beale St. the hotel staff is very friendly and will give you local tips on where to go. rooms are clean with plenty of charging ports.
June 27, 2016
Rated 5.0 out of 5.0 by BB/RB Staff was amazing
The overall experience was great, the staff was always friendly and ready to help with anything we needed. The noise from the street at night was a little much sometime not sure what the hotel could do about it.
June 22, 2016
Rated 5.0 out of 5.0 by ACEattendee Comfortable stay
Nice stay, high parking fees, but better than the alternative of public parking that had you in and out of an alley. The hotel staff were nice and helpful, the beds were comfortable.
June 20, 2016
Rated 5.0 out of 5.0 by Mbw1207 perfect location
good valet parking
close to everything!
June 18, 2016
Rated 2.0 out of 5.0 by Turbine15 Staffing Issues are holding them back
I used a reward night to spend my anniversary weekend here in downtown Memphis. After traveling into town we chose to order room service the first night rather than hit the town. I tried calling for room service four times, each time the phone was picked up, then immediately hung up. I called the front desk to ask about it and was told that I could either call back in 30 minutes of if I was "too impatient for that" I could just come down to the restaurant. I travel quite a bit for work and Holiday Inn Express has always been my go-to hotel. The level of disrespect the front desk and restaurant staff is far below what I have come to expect from this hotel brand.
Eventually I did get an order through to room-service. The runner was very polite, and clearly one of far too-few people working on a holiday weekend. He was prompt to meet my needs, and while only one of the two dishes I ordered arrived on his first trip he was prompt to fix the error and adjusted my bill accordingly.
Valet service is a bit slow here; however, there was only one person providing the service when we left. He was actually running from one vehicle to the next and working very hard to keep the process moving. He was very polite, but clearly flustered by the hurry he was in trying to keep the vehicles coming as he was clearly the only person working that day.
The room was very clean and fresh, beds were comfortable, and all else was as I would expect of a Holiday Inn. Once the staffing issues are resolved I may consider returning to this site. It's clear there are some people there that work very hard and take great pride in their job. It's also clear there are several that do not.
June 7, 2016
Rated 5.0 out of 5.0 by Sambahr Nice Hotel Located cose to Beale Street
Excellent Staff and customer service in a clean room with all the amities
June 6, 2016