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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1166 reviews
79%
Recommend This Property

Ratings Breakdown

1166reviews

  • 5 Stars
    545
  • 4 Stars
    309
  • 3 Stars
    144
  • 2 Stars
    96
  • 1 Stars
    72

Great location!

By

November 16, 2017

Perfect location for close access to our morning Rockabilly Rides Memphis tour as they were able to pick us up at the front door instead of having to meet them down the street at the usual pick up point.

We had a quiet and comfortable experience with a choice of pillow heights and firmness. Well-appointed room.

Very appreciative that the bell staff allowed us to store our bags for a couple hours after checking out while we went on the city tour since our vehicle was valet parked.

The only reason I put 4 stars for "Staff & Service" is because there was only one thing I wasn't pleased about. In the rush to check-out in the morning to get downstairs for our tour pickup, I inadvertently forgot my privacy screen protector for my laptop on the bed. Later that evening when I arrived at home and discovered it was missing, I called the hotel about it. Spoke to the night manager the first time who said he would leave a message for housekeeping/lost and found, then called the next day and left a message for housekeeping the second time. I received no call back from anybody. Very disappointing because that is for my work Mac laptop and it was quite expensive.
One con would be that there is ONLY valet parking available at $24/night. Nowhere to self-park at all.

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