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Rated 4.0 out of 5 by 728 reviewers.
Rated 4.0 out of 5.0 by Hotel appearance As I mentioned, this hotel is in need of major upgrades. It just looks very tired and for the price, I expected more. April 22, 2016
Rated 4.0 out of 5.0 by Great Staff and Location Stayed here for a work conference. The staff were great and the rooms dated but comfortable, this is an old hotel and only so much you can do. The conference room was very noisy do to the HVAC system but the room attendant took very good care of having the room stocked and clean. Great location only a couple blocks away from Beale St. and right across from the Peabody. April 21, 2016
Rated 3.0 out of 5.0 by Billing Inflexibility Rooms were nice and clean. Air conditioning was not working when we got to room. It took me 2 contacts with front desk to get someone to look at it and get it working. The toilet tank had a leak, which it kept 'refilling' and making noise all night. The waste line off of the sink leaked and made mess on floor underneath sink. The bigger annoyance is that when we checked out, we wanted to put the full charge on different card than what was used to make reservation. Did not notice until later and called to tried to fix it. They refused to do it. I'd expect rewards members to be treated better and with more flexibility. April 20, 2016
Rated 5.0 out of 5.0 by Great Service Staff was very friendly. Very convenient to Downtown Memphis April 20, 2016
Rated 5.0 out of 5.0 by great service great location great holiday inn and the staff could not have been any more helpfull April 19, 2016
Rated 1.0 out of 5.0 by Check in was difficult The front desk staff was the least helpful I have dealt with. Would not check on early check in, said we do not do that. April 19, 2016
Rated 3.0 out of 5.0 by Shows its age The Hotel clearly shows its age. It has been renovated to a current state but still has some of the remains of the the pre-remodel throughout the hotel. This is good when its in character but not in the mechanics and finish of the hotel. Not a bad pace, great location and good value, April 18, 2016
Rated 4.0 out of 5.0 by Need ungraded windows I loved the staff and hotel, great location. But the noise from the street is very loud, unfortunately we were there for bike night but generally the windows need to be better soundproofed. A staff April 17, 2016
  • 2016-04-26 T12:57:24.314-05:00
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