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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 938 reviews
80%
Recommend This Property

Ratings Breakdown

938reviews

  • 5 Stars
    444
  • 4 Stars
    248
  • 3 Stars
    110
  • 2 Stars
    83
  • 1 Stars
    53

nice motel service not so much

By

March 29, 2017

Stayed at the motel during south regional tounament.
As far as hotel goes and location, it was perfect.
front desk personel was perfect.
The waitress in the morning in restaurant , very rude.
the bartender/waitress in the bar area, name was robin was very rude and very unprofessional.
She acted like she did you a favor to wait on you.
the other bartender done pretty decent job, but not that good.
Pretty much seen this attitude thur out memphis area, not sure why. alot of money spent during this basketball tournament.

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Beautiful Corner Views and Comfortable Workspace

By

March 29, 2017

I stayed four nights in a 14th floor executive club level corner room and could not recommend it enough. The room had everything I needed to be productive on my business trip, including a large work surface and comfortable chair. The room also had a couch, large fridge, microwave and Keurig machine. It all made may stay very easy. The large windows on two sides gave me a nice vie, especially of the sunrise each morning. The location, while a bit noisy, was convenient to everything. I could walk along the river, enjoy Beale St. and make it to FedExForum within a few minutes. There is a convenience store nearby that serves quick, hot foods and Rendezvous is in an alley next door for delicious barbecue. I enjoyed my stay here and hated to pack up and leave.

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Various items

By

March 27, 2017

Room staff was great. Lobby staff seemed to ineffective. I asked for a map of the local area, and the front desk couldn't provide anything. I ended up discussing directions with the bellman.

The carpet reminded me of some flea bag hotel.

I used points for my room and my quests room. They had no trig or micro wave, but my room did.

Street noise was bother some. Had to wear eye plugs.

Final billing was less than what I charged, but the charge on my room wasn't something I charged.

I lead bicycling trips in the west and I use HIE, HI, and CP as much as possible. i definitely would not stay at this property again!

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Great stay

By

March 25, 2017

club

Great customer service! Rooms were above expectations! Overall a great experience at the holiday inn express downtown Memphis

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Hotel stay

By

March 25, 2017

club

The room was clean and the staff was kind. The hotel was a little more expensive than I would have liked and parking for the night was way too expensive!

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Great location

By

March 24, 2017

club

Great location and very friendly staff, from valet to check out everyone was great.

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Amazing bed and great customer service

By

March 23, 2017

club

We visited this hotel for a business trip the staff were frat answered any questions I may have had. The bed was the best thing about the hotel in my opinion. We will stay there again!

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Good

By

March 23, 2017

club

Nice place, comfortable and also within good proximity to everything

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Felt like home

By

March 22, 2017

club

From the moment of check in, I felt the comforts of home. Everyone was so nice and professional. The room was extra clean when I arrived and every morning after I returned back to the room, everything was restocked and the beds were made. The " ENTIRE" staff get 5 stars!!!

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Great Location and Great People!

By

March 22, 2017

platinumelite

This experience was a vast improvement from the last time I stayed at this hotel. The room was cleaner and more updated. Both the front desk staff and the valet were incredibly friendly and helpful. The location was perfect as well; we were able to walk to FedEx Forum, Beale Street, and the South Main district easily. I plan on staying here again the next time I'm in Memphis!

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Highly overpriced

By

March 22, 2017

I stayed from Sunday to Saturday. I had the room booked till Saturday along with 3 vehicles. At the cost of $22/night parking along came out to over $300 in just be week.

As a spire member I thought I would be offer a voucher or something to help offset the high parking cost, but nothing was offered. By the way, the hotel charges $2.39 for coffee. There is no complimentary.

On the last day of my stay I saw a west-in 2 blocks away. Talk to them. If you are a Starwood member they will help offset the cost of parking and there is coffee in the lobby.

I know I will not be staying at this hotel again.

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The hotel needs to be renovated.

By

March 21, 2017

club

The hotel has a great location but renovations are needed. The rooms are old and dirty from years of use.

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