Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1059 reviews
79%
Recommend This Property

Ratings Breakdown

1059reviews

  • 5 Stars
    498
  • 4 Stars
    279
  • 3 Stars
    128
  • 2 Stars
    89
  • 1 Stars
    65

Great Hotel

By

July 24, 2017

club

Good experience on my road trip. We only stayed for one night, but it was a fabulous stay

Read More
Read Less

Horrible

By

July 21, 2017

Was told that because I was a spire member I did not have to pay for parking !!!but when I got my bill I was charge for 4days of parking. Called the manager and she said she would take care of it but of course did not no refund or points

Read More
Read Less

Great time

By

July 18, 2017

club

The staff was very friendly and helpful. The shuttle driver was amazing, she gave us extra tips on where to go and when. The room was clean and fresh and the cleaning service was excellent.

The only drawback was the "common microwave" that we understood was available in the lobby area. It was there, but in a small office that was used by employees. Very awkward.

Otherwise, the location of the hotel was excellent, and the facility was very nice.

Read More
Read Less

Great Location

By

July 17, 2017

Hotel is in the heart of the downtown area. Walking distance to most things of interest including Beal St, FedEx Forum, and restaurants.

Read More
Read Less

Great location

By

July 16, 2017

club

Within walking distance to everything in downtown Memphis. Secure parking and nice pool on a hot day.

Read More
Read Less

Horrible Stay

By

July 15, 2017

club

Valet Staff was awesome ONLY!!
Rude and Disrespectful customer service team...

Read More
Read Less

great service but needs remodeling

By

July 13, 2017

club

The staff was very kind and courteous!! I loved the fact we were very close to all the sight seeing activities. The only complaint I have about this Holiday Inn is the rooms and the hallways are in need of a desperate remodeling!! Also, we were in a non-smoking hotel but we could smell smoke down the hall from us. Our guess is other guests were breaking the rules and smoking.

Read More
Read Less

Great stay

By

July 13, 2017

club

Luv the location. Very courteous staff, very clean

Read More
Read Less

Good Location

By

July 13, 2017

platinumelite

This hotel is in a good location close to everything

Read More
Read Less

Horrible beds

By

July 12, 2017

The location was great, but the cleanliness and beds were horrible.

Read More
Read Less

Outdated Hotel

By

July 12, 2017

club

Very small rooms, old carpet, musky odor due to age of rooms/carpet. No refrigerators in rooms. Valet parking extras cost

Read More
Read Less

Worst HI guest service ever

By

July 12, 2017

club

Didn't received the type of room I booked. Toilet broken. Worst customer service at front desk.

Read More
Read Less