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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 1057 reviews
79%
Recommend This Property

Ratings Breakdown

1057reviews

  • 5 Stars
    497
  • 4 Stars
    279
  • 3 Stars
    128
  • 2 Stars
    89
  • 1 Stars
    64

Great time

By

July 18, 2017

club

The staff was very friendly and helpful. The shuttle driver was amazing, she gave us extra tips on where to go and when. The room was clean and fresh and the cleaning service was excellent.

The only drawback was the "common microwave" that we understood was available in the lobby area. It was there, but in a small office that was used by employees. Very awkward.

Otherwise, the location of the hotel was excellent, and the facility was very nice.

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Great Location

By

July 17, 2017

Hotel is in the heart of the downtown area. Walking distance to most things of interest including Beal St, FedEx Forum, and restaurants.

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Great location

By

July 16, 2017

club

Within walking distance to everything in downtown Memphis. Secure parking and nice pool on a hot day.

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Horrible Stay

By

July 15, 2017

club

Valet Staff was awesome ONLY!!
Rude and Disrespectful customer service team...

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great service but needs remodeling

By

July 13, 2017

club

The staff was very kind and courteous!! I loved the fact we were very close to all the sight seeing activities. The only complaint I have about this Holiday Inn is the rooms and the hallways are in need of a desperate remodeling!! Also, we were in a non-smoking hotel but we could smell smoke down the hall from us. Our guess is other guests were breaking the rules and smoking.

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Great stay

By

July 13, 2017

club

Luv the location. Very courteous staff, very clean

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Good Location

By

July 13, 2017

platinumelite

This hotel is in a good location close to everything

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Horrible beds

By

July 12, 2017

The location was great, but the cleanliness and beds were horrible.

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Outdated Hotel

By

July 12, 2017

club

Very small rooms, old carpet, musky odor due to age of rooms/carpet. No refrigerators in rooms. Valet parking extras cost

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Worst HI guest service ever

By

July 12, 2017

club

Didn't received the type of room I booked. Toilet broken. Worst customer service at front desk.

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Noise level

By

July 12, 2017

club

Place the ice machine and vending out of the main hallway and into a spasific room. Make the rooms more sound proof. Better curtains that block the outside light. Make valey parking optional. It should not have to cost an extra $24 to park.

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Not what I was expecting

By

July 09, 2017

club

I have stayed at many Holiday Inns. This is the first experience that wasn't pleasant. There was no prior knowledge that there would be a valet charge before we got there and that there was no other option to self park. This may have influenced whether we stayed there in the first place. We were also told when we booked breakfast was included it was not. We booked a room for 4 and only received towels for 3. The shower only had one partition to block water from getting everywhere. So when you took a shower there was no way to block the water from getting all over the floor. Leaving a wet mess behind. There were no apologies or concessions about any of these things. It was treated as a fact of how it was.

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