Rated 4.0 out of 5 by 728
Rated 4.0 out of 5.0 by JS1950 Hotel appearance
As I mentioned, this hotel is in need of major upgrades. It just looks very tired and for the price, I expected more.
April 22, 2016
Rated 4.0 out of 5.0 by Buckem Great Staff and Location
Stayed here for a work conference. The staff were great and the rooms dated but comfortable, this is an old hotel and only so much you can do. The conference room was very noisy do to the HVAC system but the room attendant took very good care of having the room stocked and clean. Great location only a couple blocks away from Beale St. and right across from the Peabody.
April 21, 2016
Rated 3.0 out of 5.0 by Chris-Delaware Billing Inflexibility
Rooms were nice and clean. Air conditioning was not working when we got to room. It took me 2 contacts with front desk to get someone to look at it and get it working. The toilet tank had a leak, which it kept 'refilling' and making noise all night. The waste line off of the sink leaked and made mess on floor underneath sink.
The bigger annoyance is that when we checked out, we wanted to put the full charge on different card than what was used to make reservation. Did not notice until later and called to tried to fix it. They refused to do it. I'd expect rewards members to be treated better and with more flexibility.
April 20, 2016