Rated 3.6 out of 5 by 154
Rated 4.0 out of 5.0 by travelmom40 Issues were dealt with / great statff
We had some issues, as the staff will remember.
We had driven 12 hours. I had asked for a renovated room after reading reviews. I never had a clue that my mom, who was traveling with me, would be sensitive to the paint fumes. She has terrible allergies. At 2:30 the first morning after that evening we checked in, she woke me up and we were moved to a new room.The staff gave us a free breakfast. Breakfast, by the way was VERY good.
The next night we stayed was coming back through, after we traveled through MS. They gave us a room up on the 14th floor so the allergy thing would not be an issue. It wasn't, but the carpet in front of the door was wet. I did call the front desk. They offered to move us again. We didn't move this time. They very graciously gave us another free breakfast and lowered our bill.
THE STAFF is AMAZING. They are working in less than perfect surroundings, as it is an old buildking. Beale St is close by and a big draw for the hotel.
Keep improving. I know the place will be great after it is renovated. The rooms that have been redone are very nice. They are small but nice. If you do need more room, I would recommend asking for a suite. We were put in one at 2:30 AM the first morning and it was roomy and comfortable.The double room is really only good for probably two people.
February 26, 2014
Rated 5.0 out of 5.0 by Patd60 Excellent hotel and staff
I enjoyed my stay at the Holiday Inn. The staff were always smiling, cheeful, greeted me by name and always asking to help. Makes my stay a lot more enjoyable and fun. This hotel is also in a perfect location to enjoy the Beale St. experience. Just a couple of blocks from where they close off the stree to pedestrian traffic. I will always come back here when staying in Memphis.
February 26, 2014
Rated 5.0 out of 5.0 by Australian Proletarian WOW
The staff were extremely friendly and helpful, nothing was too much for them. Close to Beale Street and good restaurants. I cannot say enough to recommend this hotel. My only criticism was that their king beds are soooooo comfortable we didn't want to get up and stayed in bed for as long as we could. Our stay wasn't long enough.
January 10, 2014