Rated 3.1 out of 5 by 318
Rated 3.0 out of 5.0 by Verified Reviewer Great end game
The property looked great on the outside and the lobby is wonderful. The pool was not available, in June! This was not reflected on the website. The Porter should ask guest if they need help, even if the guest grab a cart. The desk staff was wonderful especially Gwen. Everyone at the front desk was very friendly and professional, but Gwen went about and beyond the call of duty. When I presented my concern, she corrected it immediately. The room had a few issues, but the housekeeper Regatta responded quickly and resolved the problems. Regatta was very friendly and attentive. She reflected highly, the standards of your establishment.
If it weren't for these two individuals, this review would have had a entirely different done.
I will give this Holiday Inn another opportunity when I return to the area.
June 23, 2016
Rated 4.0 out of 5.0 by imn2travel Pretty Good Value
No complaints about the Hotel per se, the food in the restaurant downstairs wasn't the greatest, but they had takeout menus for places nearby
June 22, 2016
Rated 2.0 out of 5.0 by Angel1964 Very Disappointing
I have stayed in Holiday Inn's for decades and have never been as disappointed as I am with my last visit at Holiday Inn Airport on Democrat in Memphis, TN. They advertised microwaves and refrigerators in the rooms but my family did not have one in any of our 21 rooms. The rooms were muggy
June 22, 2016
Rated 4.0 out of 5.0 by kay888123 Good stay
It is a nice stay. The room is big, but the restroom is a little bit small.
June 17, 2016
Rated 3.0 out of 5.0 by ExplorerProfessor Not too bad
Free shuttle to and from airport was very convenient. However, noise level from next room quite annoying, didn't complain because that's not the fault of the hotel. However, the bathroom was rather small and the ceiling told its on story of needing repair. Hotel seemed very "dated" but we were there to explore the city and only needed a place to sleep.
June 15, 2016
Rated 2.0 out of 5.0 by awhitt204 Reminds me of being on a cruise ship
Large hotel, very large open space going from 1st floor to 5th floor. But reminds me of being on a cruise ship, where everything exciting is outside your room. Once in your room, it is very small, and the heating cooling system is ancient, still running on the old analog lever, making you guess within 5 degrees what you are setting the temp too. The bed itself had a very large slope to the center, so it was comfortable only if you slept in the very center of the bed, going to either edge made your body angle towards the center of the bed, very uncomfortable. They obviously spent a lot of time and money on the décor and elegance of the looks of the facility, but what is underneath the looks, is not a good experience. Also managing moving your luggage through the facility is a task in itself. There are stair cases everywhere you go. So you use the one elevator shaft way they have in the facility, which is too few considering the size of the facility, and the wait time for the elevators is atrocious. Once off the elevator, the only way out to the front door is down two sets of stair cases, not easy when your lugging large luggage.
June 10, 2016
Rated 2.0 out of 5.0 by Ice Cold No Hot Water?
I booked 3 rooms for 2 nights for myself and two coworkers. After the first night, one co-worked mentioned the lack of water pressure in her shower (Room 529, I think). She had the same issue on the second morning.
On the first morning (Room 532), my shower worked fine. On the second morning, there was absolutely NO hot water for the shower. I let it run for several minutes. Turned it off then back on. Eventually, I had to take a ice cold shower. Strangely, there WAS hot water from the faucet in the bathroom.
It appears the hotel is spending millions to upgrade the hotel décor. I suggest money be spent covering the basics first.
June 9, 2016
Rated 5.0 out of 5.0 by Motor mouth Comfortable bed and great service
My stay was very pleasant because the hotel was located near the airport and major roadways. The hotel staff was very friendly and, overall, the facility was clean and comfortable. I highly recommend this property!
June 8, 2016