Rated 3.3 out of 5 by 142
Rated 3.0 out of 5.0 by Sondra2 The early arrived time.
When people are coming out town sometime they get to the hotel early. I know the rooms have to be clean up. When you have rooms block for a group of people the rooms should be already for them. The arrived time can change for your out town guests.
April 29, 2015
Rated 2.0 out of 5.0 by Winnsm Not worth the price
Compared to other HOLIDAY INN hotels I have stayed at, this hotel was not worth the price paid.
- couldn't close the curtains in hotel room for sleep and privacy
- room was humid. Needed to be aired out.
- hotel needs an update badly especially the rooms.
- loud air conditioner
- need a designated smoking area. People were hanging out in front of the hotel smoking like it was some "jook joint". People shouldn't loiter in front of the hotel entrance. Entrance was not welcoming at all.
I will say the breakfast was VERY GOOD and the cooks and waitresses were very accomodating and helpful.
April 25, 2015
Rated 1.0 out of 5.0 by JKS0630 No hot water
we were not able to take a shower when we arrived because the water was cold. We left very early the next morning for an early flight and still no warm water. I reported this the night before and they told me someone would check on it - no one ever called me back or fixed the issue. I was very disappointed in the quality of this hotel. I am guessing this is an ongoing problem because i was never asked to fill out a survey for this location. I will never stay here again. There are basic things I require and a shower is one of those.
April 23, 2015
Rated 5.0 out of 5.0 by 12luvme Breakfast offered good variety and great price.
I had a two night stay with super easy access for travel to family events.
I'm glad I took it.
It was in a great location. The hotel has a modern feel and is clean and I probably would stay here again if the price was right.
I had no problems but the room did not have refrigerator.
April 21, 2015
Rated 3.0 out of 5.0 by Debbuslious only warm water for shower
1. only warm water for showers
2. could not use my aarp card or rewards points
3. no early check in
April 20, 2015
Rated 3.0 out of 5.0 by BMFRS Evening food service.
I arrived at hotel just before nine in the evening, checked-in and went straight to bar to order something to eat, initally, offered the buffet, which after checking I thought low quality and end of the session, frankly not worth the price and probably wouldn't have been great.
So asked barman for bar menu. Nothing really took fancy, so opted for burger, explained I really didn't want fries or the bun, was it possible to just have extra salad instead, answer was pretty much No!, although I could get side salad from buffet ($16)!! Not very flexible I thought, so just ordered burger. Barman then said this would take 45 minutes!!! Thinking he said 4-5, I said I'd be back in 5 minutes, barman then spoke a little more clearly that it would take 45 mins. I questioned how/why it could take 45 minutes, the response was "you are in a hotel", not exactly the explanation I expected considering the three other people in the bar/eating area, and really quite rude. So cancelled the order.
Next morning came out of room to be near on knocked down by strong smell of frying from the made to order eggs at the breakfast bar (my room was just above and along from this area), seriously need to put in some extraction system.
On check-out, I filled out a comments card and detailed the previous nights poor service at the bar, the GM was apologetic and agreed this is not the level of service expected. Now, whilst it did not change the previous evenings experience, her verbal service recovery was fantastic, even if I missed the airport shuttle as a result of talking to her.
I take the time to write compliments and let the hotel know directly when things are right, not just complain when they are wrong, that way each hotel can focus on repeating the good and modifying the bad.
April 18, 2015
Rated 5.0 out of 5.0 by gus28 Comfortable bed; good shuttle service
good shuttle service; quiet room; very close to airport.
April 17, 2015
Rated 5.0 out of 5.0 by FineAzzWine Staff was excellent
We stopped by on Easter Sunday I was to tired to drive to Little Rock. Drove around and search the internet and decided to stay. I'm glad I made the choice. I'm real picky about where I lay my head. All of the staff was wonderful.
April 16, 2015