Rated 3.1 out of 5 by 320
Rated 3.0 out of 5.0 by TP7654321 Shabby hotel and room
Staff were friendly and helpful, but hotel and room were shabby and need updating
June 28, 2016
Rated 1.0 out of 5.0 by MAMD47 Awful stay
At the end of a long, hot business day, all I want is a quick check-in and a clean room. Instead, because the front desk had - inexplicably - run out of keys, I had to wait in a humid lobby for over an hour and a half. Next to a room that had no soap, broken coffee maker, and a thermostat that fell off the wall.....Not a good stay. Most discouraging - front desk that didn't seem to care...
June 26, 2016
Rated 3.0 out of 5.0 by Verified Reviewer Great end game
The property looked great on the outside and the lobby is wonderful. The pool was not available, in June! This was not reflected on the website. The Porter should ask guest if they need help, even if the guest grab a cart. The desk staff was wonderful especially Gwen. Everyone at the front desk was very friendly and professional, but Gwen went about and beyond the call of duty. When I presented my concern, she corrected it immediately. The room had a few issues, but the housekeeper Regatta responded quickly and resolved the problems. Regatta was very friendly and attentive. She reflected highly, the standards of your establishment.
If it weren't for these two individuals, this review would have had a entirely different done.
I will give this Holiday Inn another opportunity when I return to the area.
June 23, 2016