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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 594 reviews
93%
Recommend This Property

Ratings Breakdown

594reviews

  • 5 Stars
    414
  • 4 Stars
    112
  • 3 Stars
    31
  • 2 Stars
    21
  • 1 Stars
    16

Nice place.

By

May 30, 2017

The only thing I do not like about this hotel that they have a 100% no cancellation policy. When traveling for business things often change and you are penalized at this hotel only. This is not common amongst IHG hotels just this one in particular.

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Uncomfortable bed and torn chair

By

May 29, 2017

club

Worse experience as far as comfort and value of the cost of the room.

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Great service!!!

By

May 28, 2017

Was a very well kept Hotel and the staff was extremely helpful. The bed was very comfy and room was very clean. Would definitely stay again and recommend others to stay.

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There for work

By

May 26, 2017

The hotel was nice, some minor cleanliness issues but nothing that looks to be repetitive just missed. The staff is what needs work. The bar staff at night and Gail at the front desk, I believe was her name, were outstanding. The rest of the front desk staff was unattentive and seemed as if you were bothering them when you would approach the desk. One girl didn't even see me standing in front of her at the desk because she was looking down at her phone.

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Great room

By

May 24, 2017

club

Very spacious and great view of the back mall. Hotel was in center location

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Excellent hotel for a small to medium conference

By

May 22, 2017

Was there for a GM conference. Great service by the service staff in the meeting rooms. Hotel is clean and very well maintained. Restaurant and bar staff are very professional! The General Manager stopped in to greet everyone in our meeting!
Jim Stocker

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Great restaurant

By

May 20, 2017

club

Great hotel and food. Guest services that were on staff the day I checked out could have been a bit more friendly.

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Ok

By

May 19, 2017

club

The room was ok the hot tub was awesome the bar and bar tender was great pool on but could have been warmer

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Great Hotel to stay at

By

May 18, 2017

-Service is excellent
-Pool area is nice
-On site restaurant is great
-Rooms are comfortable

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Great hotel

By

May 16, 2017

I had a really wonderful stay here. I was able to relax and enjoy my night. The young lady Azunte at the front desk was very helpful. I will definitely be staying here again. The hotel was very clean.

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Hotel stay

By

May 16, 2017

Great property. Clean rooms, good service and friendly staff

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Confortable and good location

By

May 15, 2017

Every time attend business meetings in Memphis will stay at this hotel. The location is great with safe walking distance access to many food and shops. Easy drive around as well. Comfortable bed and pillows, very friendly staff, especially the lady in the breakfast serving. Good hotel for business traveler.

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