Rated 4.0 out of 5 by 145
Rated 1.0 out of 5.0 by Piddler Terrible Experience
We checked in and it was a positive experience. From there it was all downhill. Order breakfast via room service; had to leave a message and kitchen would call back. 30 minutes later went down to restaurant; they were busy so they took my order and told me 30 minutes guarantee room service. 45 minutes later went down and the order was never put in. Finally received meal and it was cold. Restaurant manager gave to us for free which is not what we wanted - we wanted room service and hot food.
Saturday evening we returned to our room which was never cleaned. Called front desk - told since I had the rest sign on door at 11:30 the room was not cleaned - they sent up new towels. About 10 minutes later sitting in our room and a couple opened our door and walked in - needless to say this was unacceptable. There are a lot of what if's should we not have been dressed. Went down to front desk as our keys no longer worked and informed the front desk of the situation. The desk clerk asked what we wanted - I informed her a free room as giving out our room to someone else and having them enter our room was unacceptable. I stay at Holidays Inn all across the country and this was the worst experience I have ever had. Would not recommend and will never stay there again.
February 26, 2014
Rated 1.0 out of 5.0 by Roadwarrior62 Shuttle Service and Check in
As an IHG Platinum member who stays at this Hotel multiple times per month, The service has become increasingly worse. Landed at 4:00 PM...went to transportation center as usual, called for a pick up....was rude to on the phone, and after 45 minutes, took a cab to Hotel. Informed the desk staff what happened and wasnt offered anything to make me want to come back. Im done with this Hotel. I will stay at the Hilton from now on. Thats about 9 nights you are losing before I tell my co-workers about this hotel. Very dissatisfied with this hotel for the last 10 stays. You lost a customer.
February 15, 2014
Rated 5.0 out of 5.0 by SweetNana Great visit to NOLA
This hotel is convenient to the airport and downtown since it is right off I-10 and between both. The accommodations are comfortable and the staff couldn't be friendlier. They respond quickly to any needs and always with a smile. The on-site restaurant and exercise facility are an added bonus. I stay here several times per year and have never been disappointed.
February 4, 2014