Rated 4.2 out of 5 by 335
Rated 5.0 out of 5.0 by EGPRHS Great Service
During this visit, we needed a recliner for my 89-year-old aunt whose bad back prevents her from sleeping in a bed, but I was unable to find one to rent locally. I asked the sales staff if they knew where I might find one. GM Rick Engle brought one from his home to loan us for the three-night stay. Incredible service. We're very thankful for this gesture.
I spend 90+ nights each year in this hotel for business. The staff is unfailingly helpful, efficient and pleasant,
March 28, 2015
Rated 4.0 out of 5.0 by SuperG7 One of the better in Metarie
Staff was excellent. Room was nice enough, very comfy bed and nice shower. wifi cut out every night around midnight and stayed gone until after we left at 8am. Visited lounge/restaurant around 9pm and stood for five minutes before being helped (sign said wait). Food was mediocre and wait staff was in the kitchen not helping customers most of the time. Several people came to the please wait to be seated sign and left after waiting several minutes. Not many nice places to stay in Metarie, this is one of the better options.
March 27, 2015
Rated 2.0 out of 5.0 by kristy098 Stressful time at the HI
My stay was anything but convenient, my hotel key stopped working almost daily Also, the shuttle service was limited to just the airport, this hotel is so isolated that a cab down to the French Quarter costs about 30 dollars, to get to Mid City it's around 15 dollars. I left my headphones at the hotel and have tried to talk to the head of housekeeping multiple times. They don't answer the phone and my messages haven't been returned.
On a more positive note: the bartenders are fantastic, the bed is comfortable, and there's a great gumbo joint right next door!
March 25, 2015