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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 257 reviews
85%
Recommend This Property

Ratings Breakdown

257reviews

  • 5 Stars
    159
  • 4 Stars
    49
  • 3 Stars
    23
  • 2 Stars
    14
  • 1 Stars
    12

Good hotel but bad customer service

By

June 21, 2017

Worst customer service I ever experienced. Staff don't show any sympathy or concern about your staying. I will personally not stay at this hotel again.

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Pick up

By

June 19, 2017

The only complain thatbi have was the pick up ad the airport but the staff worked somthing out for me and ad the first stay bianca didnt leaf a note that i was se posted to get us 25 back but on arival the 13 they gave me it back and things were smoothter i like the hotel dec 26 i will be back

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Great room and Staff

By

June 12, 2017

All good, free parking, friendly staff, room well equipped with fridge. In hotel restaurant and bar.

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Buen Hotel y ubicacion

By

June 10, 2017

club

Hotel bueno, dentro del promedio pero costo alto frente al beneficio.

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I felt Welcomed right when I walked in

By

June 05, 2017

The staff here is so accommodating and I felt welcomed right when I walked in. They addressed me by name and went out of their way to make me comfortable. The hotel is modern and very safe.

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Nice stay

By

June 05, 2017

club

Nice hotel... very clean...but Internet is not really that good

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Quality room but unprofessional staff

By

May 30, 2017

Stayed here while on a business trip. Stay was fine and there were no issues with the room. About a week after my stay I needed to request some additional information which was not on my receipt to get reimbursed from my employer. Had to make multiple calls to the front desk, received conflicting information each time and left multiple requests for a manager to call me back which never happened. A couple of the receptionists who answered the phone were somewhat rude too. Made about 4 calls total over a week's span, 3 of them during normal working hours and was never able to reach a manager or get a call back after leaving a message each time. One of my employer's HR reps offered to assist me with my claim and eventually got lucky and got the information we needed, two weeks later.. This "ordeal" should have only taken a 5 minute phone call.

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Nice property

By

May 17, 2017

club

Great stay! Very clean and friendly staff. Small workout facility but adequate.

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Good location

By

May 15, 2017

Great location good service and renovated. I must in doral. Near shooping area

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Excelencia en atención

By

May 12, 2017

Excelente atención del personal y confortables habitaciones.

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Great Staff

By

May 09, 2017

Totally enjoyed my stay. My first time visiting Miami and the staff was on time. Helped me with dinner location and Zoo MIAMI.
This is my spot every time.

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MIA hotel

By

May 08, 2017

Great location. Very comfortable beds. Friendly helpful staff. Millers Ale House next door

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