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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 445 reviews
82%
Recommend This Property

Ratings Breakdown

445reviews

  • 5 Stars
    234
  • 4 Stars
    113
  • 3 Stars
    43
  • 2 Stars
    26
  • 1 Stars
    29

Comfy and met needs, yet a little too expensive.

By

May 27, 2017

The room was clean and comfortable - generally. While my stay was fine, there are a few items that need to be addressed.
The room AC was too noisy, and needed cleaning. Bed was comfy, and wifi worked great (after having a private WAP installed). One would expect that this should be checked by staff regularly.
Phones were a challenge, yet once it was determined that the one-touch buttons are actually useless (and misleading), I was able to use the phones fine. If the buttons on the phones do not do what they are labeled as, then reliable them, and adequate instructions need to be provided; none were to be found.
The TV leaves a little to be desired: a 'SLEEP' timer seems to be a must for any hotel room TV, and there is no such feature on any of the TVs in the facility!
One last disappointment was breakfast in the restaurant: the food was marginal and never cooked as requested. And, the cost went up nearly double! And, the waitress was way less than polite and too gruff. All-in-all, a LOUSY value! Even with a coupon! Suggest you eat elsewhere until management corrects the cooks, waitresses, and costs!
Although I have listed negatives here, the rest of the staff was great, and the room was clean and comfy. This was a short stay this trip, and beyond my little peeves mentioned, I still rate 3 to 4 stars (restaurant not included).

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Management needs training

By

May 26, 2017

I called the hotel to dispute a restaurant charge that I did not make on 5/23/17 and the person that answered said the manager was busy at the moment but I would get a call back immediately. I called back 1.5 hours later and asked for the manager and explained that I had a restaurant charge for $7.19 on 5/23/17 that I did not make. I did charge my breakfast on 5/23/17 and 5/25/17 (both for breakfast at $11.98) but there was an additional charge on 5/23/17 for $7.19 that I did not recognize. The manager (Jeane) was rude and said that she would get back to me when she could and that I could dispute the charge with my credit card company but it would not do any good to dispute the charge.

As a Spire Elite member with over a million points, you would think that Jeane would have been more helpful but she indicated that everyone that calls her is an IHG member and my status did not matter. Based on this experience, I will not be staying at this hotel again and will not recommend this hotel to any of my colleagues that will be traveling to this city. I do hope the owner of this hotel reads this review and will provide Jeane some needed counseling in how to handle disputes especially when the hotel is in error.

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Lounge

By

May 26, 2017

platinumelite

Very good food prepared correctly as ordered. Knowledgable Bar Staff

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Very Nice

By

May 25, 2017

platinumelite

I stay at this hotel whenever I am in the area. Always very satisfied.
Staff is very attentive and the bar is a nice plus with great food.

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Confortable overnight stay

By

May 24, 2017

club

Just stayed overnight for a wedding. Was pleased with my stay.

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Warrior Dash Weekend

By

May 23, 2017

club

This facility was clean and quiet. Check-in and check-out was hassle free and easy. Staff was friendly and helpful whenever called upon. Conveniently located off highway with a variety of restaurants close by, across the street. Very comfortable and relaxing bar/lounge area. Overall a very comfortable, relaxing and pleasant experience.

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Great stay

By

May 17, 2017

club

Pool should be open later.

Maids shouldn't be knocking on my door before check out trying to clean

Other than that it was great

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Great place to stay while in the area

By

May 17, 2017

club

I found this place to be very comfortable to rest at. The staff is very friendly and knowledgeable.

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Middletown Holidday Inn

By

May 15, 2017

platinumelite

Great value and very friendly, courteous staff that is of top notch !!!

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Had a great time

By

May 15, 2017

club

We only stayed 1 night but we enjoyed our stay the beds were comfortable and the pool was warm

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Hope we can return sometime!

By

May 11, 2017

Especially loved the pool and bar! The indoor pool is absolutely amazing, very unique and homey feeling! The walls are covered with beautiful murals
I'd never been to a hotel bar that felt more like a friendly neighborhood bar! As for our bartender, she was super friendly too!
Thanks to both the pool and the staff, this is our favorite holiday inn experience ever!!!

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breakfast

By

May 10, 2017

club

We found the waitress quite entertaining and fun. It made the experience memorable

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