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Rated 4.3 out of 5 by 134 reviewers.
Rated 3.0 out of 5.0 by Good hotel Although it is under renovation and the elevators and some areas are stripped, the room was comfortable and being able to open the window and enjoy the wintry air was great. March 19, 2013
Rated 5.0 out of 5.0 by front desk front desk was great, very friendly and knowledgeable March 19, 2013
Rated 1.0 out of 5.0 by Got room with flush broken and smelly carpet Got room with flush broken and smelly carpet... .. March 14, 2013
Rated 3.0 out of 5.0 by Not what I expect from a Holiday Inn The staff were extra super nice and delightful. The hotel has been undergoing remodeling the last 3 times I stayed there, and it's still not a nice place. Bad carpet, wall coverings, plumbing fixtures, room service trays left in the halls all day. I stayed at 4 Holiday Inns last week, 3 were just fantastic, this one was bad and the most expensive. March 9, 2013
Rated 5.0 out of 5.0 by quiet stay when sleeping it is very quiet. staff takes care not to disturb you. March 6, 2013
Rated 5.0 out of 5.0 by Very Good Really enjoy my stay there every time Im in town. Management greets me everytime and make me feel right at home. will recommend this holiday inn to anyone March 5, 2013
Rated 5.0 out of 5.0 by quiet and peaceful front desk was great, very friendly staff, I will come back February 26, 2013
Rated 5.0 out of 5.0 by Very Comfortable Every room I stay in is very clean and quiet. Staff is always friendly. February 25, 2013
Rated 5.0 out of 5.0 by Another great stay As always another great stay.Staff is always on the job to assist in anyway.Can't wait to go back. February 23, 2013
Rated 5.0 out of 5.0 by Will be back Friendly stafff, more than willing to assist with anything you might need. Lounge Staff was supper. Beakfast was hot and very good February 22, 2013
Rated 5.0 out of 5.0 by Excellent Motel I will definitely stay at this motel again if in Mobile! February 17, 2013
Rated 3.0 out of 5.0 by The best front desk people! When I got there, the fellow behind the desk acknowledged me, got my name, checked me in, and then extended his hand to thank me for being a Priority Club member. Not sure I've had that happen before and, I'll tell you, it's very refreshing to see that enthusiasm and warmth. Didn't like the bar. Smokers can smoke inside. Bartenders not very personable or engaging. Beer was cold, limes were freakishly small. I'd want to go back to see my friends at the front desk. You can't pay enough for that sort of goodwill. February 15, 2013
Rated 1.0 out of 5.0 by Not Accommodating And Parking Lot Break In As a frequent Priority Club stayer and a platinum member I expected more from a Holiday Inn. When I arrived I was place in a room with 2 full sized beds. I had reserved a king size bed and was staying with another person and we were given a room we had not reserved. We were told there were no other options available. We then wanted to eat after a long day of traveling and went downstairs to the restaurant. They were not seating anyone but told us the bar was open for dining. When we walked into the bar it was full of smoke and we could not stand it. We decided to order room service instead. After getting back to our room I received a phone call saying they could only accept cash (could not accept credit card or charge it to the room). I was on a long journey and did not have cash with me so I decided to decline the service. Shortly after I received a phone call that it could be charged to my room and that the food would be up shortly. The food wasn't anything special. Overnight a car window was busted and things were stolen even though the parking lot was well-lit. I would never stay here again and would not recommend this place to others. February 7, 2013
Rated 5.0 out of 5.0 by Awesome Staff Be prepared to be treated like a rock star! Customer Service is awesome! Hotel is clean and safe! And they let my dog stay with me! January 23, 2013
Rated 1.0 out of 5.0 Not to H.I. standards Other than the poor condition and one of the oldest H.I. properties I have stayed in. I was offered the hotel MASTER swipe key as my room key due to a cheap swipe key lock malfunction. Platinum member privilege? "WHATS IN YOUR ROOM"? I refused the key! January 22, 2013
Rated 5.0 out of 5.0 by Great place to stay I had to cut my travel plans short and find a place to stay for the night. I wanted to stay another day, I was so comfortable at this property. The bed was comfortable and the staff so accommodating that I felt right at home. I'm looking forward to returning, especially when the remodeling is complete. January 16, 2013
Rated 5.0 out of 5.0 by Business Stay A pleasure to stay as always.Staff is always the best. January 12, 2013
Rated 5.0 out of 5.0 by Great stay It was a pleasure to be so confortable and sleep all night. Everything was very nice. The employees very helpful and friendly. One of the best holiday inn's we used on this trip. January 9, 2013
Rated 5.0 out of 5.0 by GREAT experience! Bed waas comfortable! desk personnel fabulous, went out of their way to make stay wonderful. Food service was awful, too much salt and hot food presented cold! January 7, 2013
Rated 5.0 out of 5.0 by Very friendly staff, especially the front desk folks! I travel a great deal across the United States. This is one of my favorite Holiday Inn's! The front desk folks go out of their way to be welcoming and helpful. They remember your face as a returning guest! Thanks for making Home Away From Home, much better! January 4, 2013
Rated 4.0 out of 5.0 by Older Hotel, but still strong value Hotel has some age, however desk and bar staff do their best to provide great service. However, the service in the cafe for breakfast is poor. Server not very friendly and could care less on how many tables are dirty and not available. If you are pressed for time I would suggest breakfast somewhere else. December 17, 2012
Rated 5.0 out of 5.0 by excellent service. Very happy, with my experience stay at this hotel, I travel a lot due to my job, which requires staying in many hotels, mainly holiday inn, and they all have great service, however I Want to really compliment the staff at this facility, for their excellent service the nice xmas tree and xmas music was very relaxing thanks for making us feel at home while staying there,the bar and the restaurant facilities are also excellent and very convenient, thank you and looking forward to my next visit to mobil and stay at this hotel.merry xmas and a happy new year. December 14, 2012
Rated 5.0 out of 5.0 by Hotel Stay As always had a great stay at this location.Staff is warm and friendly and always helpful.Jared is one the great assets to the Holiday inn company. December 13, 2012
Rated 5.0 out of 5.0 by Courteous and efficient check-in hostess, clean rooms Our stay was a 'ladies night out' for the Bellingrath Gardens Christmas Light Tour. This hotel was a perfect location for our needs. We felt safe. Beds were so comfortable, we almost overslept! Hotel Restaurant breakfast was delicious. Enjoyed our stay. December 10, 2012
Rated 2.0 out of 5.0 by Maintenance needed Stayed in Dec and had toilet running all night. Tried to fix it myself at 2:00 AM but gave up. Also air conditioner with Fan set to On did not run consistently so toilet noise was more prominent. Told staff in morning and got "sorry about that". No offer to make up for it or anything else. Will stay at Holiday Inn Express a few miles away next time. December 10, 2012
Rated 5.0 out of 5.0 by Work A pleasure to stay at this location.Tasha was her helpful self as usual.Take time to enjoy this location if you are in the area. November 21, 2012
Rated 5.0 out of 5.0 by Great place to stay Always look forward to staying at this location.Staff is friendly and always willing to help in any situation. Location is close to all your needs. November 15, 2012
Rated 5.0 out of 5.0 by fine clean rooms and friendly staff. Would recommend to anyone. November 12, 2012
Rated 1.0 out of 5.0 by Do Not Disturb I ask for a late checkout (2:00). I'm a Platnum member. At 12:00 with a "DO NOT DISTURB" on the door housekeeping KNOCKED on door. I told them I requested Late checkout 2:00 At 1:57pm housekeeping knocked and then entered room using their key. I was pressured to leave the hotel. I stayed 6 nights of a planned two week stay, but had to leave due to a family surgery. I will never go back to this hotel again. I will be working in Mobile again. Found a dead cock roach in hallway to diner. The sink was seperated from the countertop. Looks nice from the outside but not from inside. November 12, 2012
Rated 5.0 out of 5.0 by Excellent Staff and Service, Clean & Friendly Hotel Our family of three stayed at this hotel for four nights in October 2012, and we were greeted by the friendly staff each and every time we came and went. The friendly front desk staff made sure that we were happy with our stay, and attended to our every need. The room was clean and comfortable - great to come back to in the evenings. I mistakenly left some personal items in the room and didn't realize it until I was back home, several states away. The hotel staff went out of their way to ensure I got my things back quickly via mail. I will stay at this hotel again, without a doubt, when we're back in Mobile. November 10, 2012
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