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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 596 reviews
83%
Recommend This Property

Ratings Breakdown

596reviews

  • 5 Stars
    312
  • 4 Stars
    138
  • 3 Stars
    60
  • 2 Stars
    43
  • 1 Stars
    43

Not my best IHG experience

By

May 28, 2017

First let me say that I have stayed at this property MANY times without issue. This stay was not to my expectations. Upon returning to the hotel at 2 am I was locked out of my room. The front desk replaced the key cards and STILL couldn't get me into my room. The bottom line was that I was moved to a different room while my overnight bag, glasses, etc. were locked in my original room. I think it is COMPLETELY unacceptable that the night staff lacks the tools or training to open a door that has had the batteries die.

Generally speaking this is a good place to stay within 20-30 minutes of downtown Pittsburgh. The rooms are well appointed & clean. There is always plenty of parking and the staff is friendly. My only concern and the reason I will not be back this week falls squarely on the fear of being locked out again.

Management did comp the stay.

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Good Place to stay

By

May 25, 2017

club

Comparable rate and clean place will stay again. there could be a free breakfast

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Very Homely place

By

May 25, 2017

club

I really enjoyed the short stay at this hotel. I wish it was longer as the staff was friendly and the pool looked very inviting.

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Need Improvement

By

May 24, 2017

club

Front door hard to close. two floor lamps not working

bathroom supplied only one day. next day i have to use my own soap and shampoo

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Good price, the updated/newer remodel looks nice

By

May 20, 2017

Staff was very polite professional, convenient location, only down side was one bed had a stained sheet and hair on it (I used the other bed) other thing is the floor I stayed on the bathroom ceiling is low really feels closed in. Otherwise good stay.

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Great stay

By

May 20, 2017

I would happily stay here again. Everyone was nice and it was well worth the price.

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Very nice accomodations

By

May 19, 2017

platinumelite

Very convenient and comfortable. Breakfast buffet was very good.

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Mediocre Experience

By

May 16, 2017

While the bed was comfy and the internet worked I was , however, very disappointed in the whirlpool. That is the main reason for my choosing this hotel and room. I was planning a nice romantic night fort significant other and I. When she turned on the jets, they barely made any movement in the tub which made that feature less than enjoyable. I also inquired on why there was an extra $30 charged to my card that was not on the receipt. I was told by the front desk clerk that it was for incidentals. I feel that this should also be including in the pricing before you sign your name on the dotted line. Very disappointed in my stay at a hotel that I remembered being cozy and friendly growing up.

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Excellent stay

By

May 15, 2017

club

The staff were very friendly, the room was very neat and clean, the accommodations and accessibilities to things were great, and I had great sleep two consecutive nights! I highly recommend this hotel!

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Quick stay in Pittsburgh

By

May 03, 2017

club

Visit with an old high school buddy and decided th wife and I would stay in a suite. Awesome accommodations. Jacuzzi tub was fantastic. Room was immaculate. Staff was courteous.

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Quick stay

By

May 03, 2017

platinumelite

Good hotel over all the staff was very nice the only thing I didn't like was there was no free breakfast

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Extremely Friendly

By

May 01, 2017

club

Loved this hotel. The staff was so friendly and accommodating.

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