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Rated 3.3 out of 5 by 712 reviewers.
Rated 5.0 out of 5.0 by updated room and great service courteous staff, close to airport, attractions, attractive clean room, good housekeeping standards, easy access to expressway. March 27, 2015
Rated 3.0 out of 5.0 by Good hotel I have had many good experiences with this hotel. The staff, typically, seeks to meet every need and the shuttel service to the airport is always excellent. Breakfast is wonderful in the atrium area. Beds and pillows are always the best. While my most recent stay had some bumps, I count those due to a very busy weekend with lots of teens in town and I still have confidence to stay again when in Nashville. March 26, 2015
Rated 5.0 out of 5.0 by Remodeled Room beyond a Crowne Plaza, close to Intercontinental While I'm sure there are rooms still will issues here, I made sure to request a remodeled room and I was very happy with the quality. To be honest, I was nearly scared off by the reviews, but I was glad I gave it a try. Hot water was excellent. The problem was the markings on the handle and the actual direction you needed to move the handle were backwards (common). Every single employee greeted me with genuine concern. I want to call out Antronette at front desk and Adel in the dining room for exemplary service. The lobby looked great, elevators woodwork was classy by Holiday Inn Standards, and the hallway looked great. My two concerns were minor but worth noting. There was a fair amount of little debris in the aisle, which is normal, but probably with just a regular walk through by staff, this kind of thing could be taken care of quickly. Lastly, my room was on atrium, and when they started setting up breakfast, it did wake me up. My room had a door. Some weatherstrip and something at the bottom of the door to block the sound would help. March 26, 2015
Rated 3.0 out of 5.0 by I stayed here The hotel was okay but wouldn't stay again by choice. March 24, 2015
Rated 3.0 out of 5.0 by Needs remodelling Staff was very friendly and nice.Lobby was clean and well maintained.Room was clean but in need of updating.Carpet was very worn and dirty looking.The mattress was like sleeping on plywood.It was very warm but was unable to cool it down.Air conditioning would not work. March 23, 2015
Rated 3.0 out of 5.0 by A Work In Progress The hotel is under renovation and some floors have been completed and some not. My room was one of the older ones with double beds and not in the renovated portion of the hotel. I have stayed at the hotel in one of the renovated hotels and those rooms are very nice. When renovations are complete this will be a nice hotel with good value for the money in the Nashville market. March 23, 2015
Rated 3.0 out of 5.0 by Conference Make sure to check your hot water when you get there. If there is still construction watch out for the dust. March 23, 2015
Rated 3.0 out of 5.0 by Under Renovation This hotel would be great if it was known that the pool was under renovation and there was construction on site. The room service was answered by voice mail and we had to walk down to the restaurant to get any service. OK room for the price in the area. March 19, 2015
  • 2015-03-28T10:24:16.993-05:00
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