Rated 3.3 out of 5 by 712
Rated 5.0 out of 5.0 by killie updated room and great service
courteous staff, close to airport, attractions, attractive clean room, good housekeeping standards, easy access to expressway.
March 27, 2015
Rated 3.0 out of 5.0 by Good News Man Good hotel
I have had many good experiences with this hotel. The staff, typically, seeks to meet every need and the shuttel service to the airport is always excellent. Breakfast is wonderful in the atrium area. Beds and pillows are always the best.
While my most recent stay had some bumps, I count those due to a very busy weekend with lots of teens in town and I still have confidence to stay again when in Nashville.
March 26, 2015
Rated 5.0 out of 5.0 by B-Boy Dad Remodeled Room beyond a Crowne Plaza, close to Intercontinental
While I'm sure there are rooms still will issues here, I made sure to request a remodeled room and I was very happy with the quality. To be honest, I was nearly scared off by the reviews, but I was glad I gave it a try. Hot water was excellent. The problem was the markings on the handle and the actual direction you needed to move the handle were backwards (common). Every single employee greeted me with genuine concern. I want to call out Antronette at front desk and Adel in the dining room for exemplary service. The lobby looked great, elevators woodwork was classy by Holiday Inn Standards, and the hallway looked great.
My two concerns were minor but worth noting. There was a fair amount of little debris in the aisle, which is normal, but probably with just a regular walk through by staff, this kind of thing could be taken care of quickly.
Lastly, my room was on atrium, and when they started setting up breakfast, it did wake me up. My room had a door. Some weatherstrip and something at the bottom of the door to block the sound would help.
March 26, 2015