Rated 3.3 out of 5 by 851
Rated 4.0 out of 5.0 by Donna1012 Bed and Pillows
The most comfortable bed and pillows we have sleep on. Would really like information on how to purchase bed, pillows and sheets like the ones in our room.
July 29, 2015
Rated 5.0 out of 5.0 by BirthdayGirl2013 On the town
We had a wait while checking in but the lobby was huge and beautiful! The bar area was really nice and the bartender was wonderful! We were able to take the shuttle to town and ride back when we were ready. No parking hassles with having to take our own car. That was worth a lot to us. We will stay again soon!
July 29, 2015
Rated 3.0 out of 5.0 by Ragz OK but not excellent
I stayed in this hotel for almost 40 days. To begin with my first day was a nightmare.
Boarding a 6 a.m. flight, getting very less shut eye, reaching Nashville in the afternoon, I was really exhausted by the time I reached the hotel. To make matters worse, I was given an incorrect key/room which I was unable to enter. After repeated attempts to reach the hotel reception staff, after an exhausting wait (which seemed like an eternity for me), someone from the hotel staff assisted me with the correct room/room key.
To cover up for thier faux paus, they provided me with complimentary breakfast coupons (the lady who gave me thought she is doing a favour) which indeed it was not.
During the period of my stay, I had mixed response from the hotel reception - some good, some awfully bad.
Good things :-
Wifi is good
Hotel is neat and clean
Parcels/Packets are collected and duly handed over
The staff manning the Jackson breakfast area are warm and friendly
Ample amount of parking space
Near proximity to Opry Mills drive
Laundry services (bad since there was only one W&D on the floor and that was also not working and started to work after a month after I was there)
No complimentary breakfast - Can you believe
Room is not cleaned unless asked - housekeeping is suppose to clean it by default, aren't they ?
Mutiple times I had to call reception staff to ask housekeeping to make my room - Is the customer suppose to call for this ?
Construction work was going on but it didn't hamper the guests
All in all, I will come back to this hotel only if I dont' have a choice. Anytime I will prefer to stay at a holiday inn express and not a holiday inn hotel
July 28, 2015