Rated 4.1 out of 5 by 579
Rated 4.0 out of 5.0 by JEE59 Service and comfort
Service staff was very helpful and informative about the area. Hotel was comfortable and inviting.
August 22, 2015
Rated 2.0 out of 5.0 by dasmit22 Great location but wait on renovations completion
Location was the main driver for the our reservations at this hotel. The staff was friendly, special kudos to the valet. However, the hotel is undergoing a major renovation that makes most of the amenities unavailable to the guests (ie pool closed, no restaurant) . Charging full rate seems unreasonable or at the very least the renovation should be mentioned on the site when booking.
Our room looked like it was recently updated and the style was nice but the AC was not able to keep up with the New Orleans humidity. And although it was refreshing to take a cool shower, it wasn't by choice as the temperature never got past lukewarm.
I would be willing to give this location another shot but not until AFTER the renovations are complete.
August 21, 2015
Rated 1.0 out of 5.0 by Jim McN Disappointed
When we made our reservation, we requested to a balcony with a view and we were given a reservation for that type of room. When we arrived and got to our room - no balcony, no view. When we called the desk, we were told that due to the renovations going on, all the balcony rooms were being remodeled and were unavailable. We were already valet parked, so no real chance to look for other options on our short stay.
I understand renovations are necessary and there will be inconvenience in these situations, but since we were given a reservation for a room that would not be available, and since we did not find out about the room situation and construction until we were checked in and in our room, I felt that the overall situation was unacceptable. We most certainly would have looked around for other options had we known. Maybe the hotel knew that and that is why we weren't told.
Also, loud construction work started in close-by rooms on the same floor as our room at 8:00 in the morning. Again, renovations are understandable - not knowing about them at the time of making a reservation is unacceptable to me.
The staff was friendly and as accommodating as possible, and we did receive a discount to a non-balcony room rate, but the hotel is really torn up and given that we had one day in New Orleans and we booked this location with a balcony and a view for a reason, it was a disappointing experience.
August 14, 2015