Rated 4.2 out of 5 by 743
Rated 2.0 out of 5.0 by Verified Reviewer Okay
I didn't enjoy the stay, too much problems. I've pre paid a room with a balcony (the balcony is not private, you can share the balcony with the other rooms) and they've put me in a non balcony room because they didn't have a room available. But the hotel didn't mention to me that prior, I've discover that when I arrived at the room. They told me that they would reimburse me the 1st night, and they make an error and charged me again. After that, I wanted someone to solve the problem, but I had to wait because the person in charge is only available between 9am to 5pm.
After talk to the person, they solve the problem but too much work.
May 18, 2016
Rated 5.0 out of 5.0 by Slick Chicken Great Location
Great Location, 1 block from all the action. Valet guys are very good and helpful. They will guide you to what you are looking for and Great places to Eat/Drink. The Bell guys are also good and will help you in any way needed. We had a problem with breakfast (room service) I did not put that in the review..cause the manager (Kitchen) came to check out and she took care of the charges and offered another meal/drinks on the house but we were leaving. She was trying to make our stay and she did.
May 17, 2016
Rated 5.0 out of 5.0 by j521 Excellent hotel with great customer service
Expectations were exceeded with this hotel. Normally in tourist areas we do not expect this level of comfort or service. The staff were excellent and attentive to all our needs, including changing rooms at our request due to some noise from entertainment venue.
I would definitely stay at this hotel again. Thanks to all who work there and made our stay more pleasant.
May 14, 2016