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Rated 4.2 out of 5 by 461 reviewers.
Rated 5.0 out of 5.0 by A Great Experience This could have been a much different stay except for the efforts of Patrice at the front desk. Due to problems when making our reservations, I didn't notice that they had assigned us to a 2 double bed room when I ordered a King. When we arrived late in the evening, I found out about the mistake when we were checking in. Patrice said there weren't any more King rooms available. But she checked further and found a handicapped King available and gave it to us. We would have been very unhappy to spend 3 nights in double beds and I wouldn't have wanted to move after 1 night. Patrice's extra effort made the difference in our stay. She also was helpful throughout our stay. The room was lovely with plenty of lighting. The restaurant had good food at relatively reasonable prices. I definitely recommend this hotel if you are in the area. While it is not in or next to the French Quarter, it is within walking distance and it is right on the streetcar line. March 3, 2015
Rated 4.0 out of 5.0 by great service The staff was great at check in and check out, also during the stay. I would like to have music playing at the bar. Maybe change up the bar, make it an active looking atmosphere. March 3, 2015
Rated 5.0 out of 5.0 by Great Location Quick walk down to Canal Street. Easy walk to malls and shops. March 1, 2015
Rated 5.0 out of 5.0 by Great place to stay We stayed at this Holiday Inn before a cruise and it was perfect. We were 1.5 miles from the port and in the heart of downtown New Orleans. Patrice assisted me upon our arrival and she was very accommodating. I loved her attitude and patience. Not only was the front desk staff really nice but the bellman, housekeeping and restaurant staff all went above and beyond to make sure we had everything we needed. Loved the hotel and the staff. We will return for a much longer stay! February 28, 2015
Rated 2.0 out of 5.0 by ARA 2015 The main concern I have with this hotel is the room we stayed in needs updated with new carpet and bedding. The wait staff in the resturant needs to learn some proper customer service skills. I also felt the daily parking fee was way out of line. February 27, 2015
Rated 3.0 out of 5.0 by Thermostats We arrived late. There is a thermostat you see when you walk in so we set it to a cooler temperature and went to bed. We woke up and it was warmer than when we went to bed. So we checked the unit and there is a thermostat on it. We turned it down and left for a few hours. When we get back, the room still had not cooled off. Not sure which thermostat controlled the room but neither seemed to work. February 25, 2015
Rated 4.0 out of 5.0 by Mardi Gras first! We chose the Holiday Inn for our first Mardi Gras visit as the price was much more reasonable than other hotels in the area. It turned out to be a good choice, as the hotel was in a good location to walk everywhere without being in amongst the madness of the parades etc. The rooms were well presented and spacious - the bathrooms are somewhat older but clean. The hotel's best asset though is their staff, everyone we encountered from check in through breakfast and dinner to concierge were friendly and helpful. Would not hesitate to return if visiting New Orleans again. February 25, 2015
Rated 5.0 out of 5.0 by mardi gras customer service was exceptional just like last year .. John M. and Patrice are the very best , I will be staying with them again next year ... thanks so much for making our stay awesome... the people really do make the difference .. February 24, 2015
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