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Rated 4.2 out of 5 by 398 reviewers.
Rated 5.0 out of 5.0 by I stay here everytime I am in New York Location is perfect. In Chelsea, so easy access to all points in manhatten. The staff is greet, always go out of their way to ensure a pleasant stay. Personal greetings. February 23, 2015
Rated 4.0 out of 5.0 by Great stay I stay here frequently. It is a great, clean hotel in a great location. Excellent happy hour at the in-hotel restaurant. Beds are comfortable and showers have great water pressure. Definitely recommend this hotel. The only nit-pick I have is wishing there were more elevators. That is just nit-picking though. An excellent hotel. February 23, 2015
Rated 1.0 out of 5.0 by Lack of customer service Was promised a microwave upon registering - stressed that point. Hotel does not even provide microwaves. Staff was unhelpful and phone customer service was worse - bad attitude, no interest in providing service, and basically left me on hold for OVER 30 MINUTES until line disconnected. Front staff desk person was rude and unwilling to accommodate needs in any way. Towels had a weird nasty smell. Bed made weird thonking noises when you moved across it. Walls are very thin. Heat made room either too hot or not warm enough. Had to alternate between turning off getting cold then turning on then off again when it got too hot. Restaurant staff - went to dine in was left ignored for too long so left. February 23, 2015
Rated 5.0 out of 5.0 by Alan in south Florida I recommend this property but do not stay in Room 1801 due to a bed problem and a curtain problem and a t.v. problem which that was corrected right away, but the staff and room was mostly great and clean. February 22, 2015
Rated 5.0 out of 5.0 by Great N.Y. location and comfrt As you will know from my "excellent" ratings this is my favorite H.I. in Manhattan. February 22, 2015
Rated 4.0 out of 5.0 by Staff always friendly. This is my third time saying at this property. All 3x are for business travel. This location is conveniently located. For some reason it was difficult to get the climate comfortable this visit and the wifi signal was weak where I was located. Nothing too bad however and I will stay here again when visiting for work. February 21, 2015
Rated 5.0 out of 5.0 by Nice Stay Have stayed here before...they have gotten better over the last few years! February 19, 2015
Rated 4.0 out of 5.0 by Good experience Good place to crash overnight. View of Empire State building. Too far from subways. February 18, 2015
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