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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 659 reviews
94%
Recommend This Property

Ratings Breakdown

659reviews

  • 5 Stars
    404
  • 4 Stars
    194
  • 3 Stars
    36
  • 2 Stars
    13
  • 1 Stars
    12

服务一般,前台印度裔服务员态度差

By

October 11, 2017

这次美国行程选择都这家酒店体验很差,住假日酒店这么多次,第一次碰到服务态度这么差的前台,以后这几店不会再选择。

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Almost Felt Like a New Yorker

By

October 06, 2017

Hotel is not in a very touristy location. Staying here, you will see a lot of locals going about their daily routine. That being said, I had not felt unsafe at any time walking to nearby Chinatown or Little Italy.

Standard room for NYC. Room was clean, no refrigerator, but it did have a coffee maker. Neighborhood had many restaurants and bars within a short walking distance. The subway entrance is very near the hotel. Some negatives, the bathroom is small, which should be expected for NYC. Parking was a few blocks away across the very busy Delancey Street and cannot be accessed directly from the hotel. Also, the room has a very loud AC unit, which made it difficult to sleep.

Positives—extremely friendly, courteous and very accommodating staff, which made up for the lack of sleep. The front desk, at check in, went out of their way to be sure we got a room as soon as possible when checking in early. Also, when walking to breakfast one morning, I mentioned to the front desk staff that we would be gone approximately an hour, and would appreciate our room being cleaned in our absence. I also mentioned a tv remove issue. Upon our return, we were happily surprised to find our room cleaned and the tv remote working to my satisfaction. I was very appreciative of the quick response by the staff.
We had the opportunity to try the Retro bar. Stopping for a nightcap after a long day in the city, the bartender Rodelix made sure our time there was memorable. He surely is an asset to the Holiday Inn Express staff.

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Mostly Good, one Con

By

October 06, 2017

The room was very clean (small, but it was Manhattan). Was within walking distance of great food. Parking was on street ot a lot across the street for $31/day. Staff was helpful.

CON: I needed to work with a colleague on a presentation one morning. I asked to use the room labeled "meeting room". I was told no because it was full of house keeping storage items. Most hotels have some sort of area with a few tables to allow business travelers space to collaborate. I was unimpressed that I was spending $XXX/night and told I couldn't use one of their facilities due to the staff filling it with storage.

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Helpful desk staff

By

October 06, 2017

I arrived early, The front desk went out of their way to get me in my room early. They were helpful at all times, room clean and quite. Id stay again on my next trip to nyc

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an average stay

By

October 02, 2017

room was clean, friendly staff. Some very nice restaurants in the area.

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Super Hotel

By

September 29, 2017

A promixité de tous les quartiers vivants de Manhattan : East Village, Soho à 10min à pied. Chinatown à 5min à pied.
Je suis venue à NYC en solo et le personne était vraiment aux petits soins pour moi. Je ne peux que recommander cet hotêl.

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Wonderful greeting late in evening

By

September 27, 2017

Front desk team member greeted us with a warm smile at 1am. Goes along way after a long travel day

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Highly recommended

By

September 25, 2017

club

Very pleasant experience, nice and clean rooms and very attentive staff.

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Pleasantly Surprised

By

September 25, 2017

Booked this for the location as it was convenient to a wedding we were attending. Location is great, staff was superb. We would definitely stay there again.

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Good location bad location

By

September 20, 2017

platinumelite

I select this location because it was close to Chinatown and little Italy. I can walk to either place. This is a very busy area at night as it is near clubs and restaurants. You can hear constant stream of cars and with their horn going in the middle of the night when you are trying to sleep. The staff was very good but did not honor my request for early check in. They didn't even bother to check for available room but just tell me I am too early.

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All a Holiday Inn must be

By

September 18, 2017

club

The hotel is well worth the value, nevertheless, I will not be staying at this hotel because of the distance to night life in Times Square.

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Great service

By

September 14, 2017

platinumelite

Overall, my stay was great for the weekend I spent in NY. I was in NY for a 3 day music festival, so I did not use any of the hotel food and dining services, but as far as the staff and room, everything suited my needs. The room was clean, there was no noise coming from any of the other rooms, and the staff was very friendly.

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