Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 635 reviews
94%
Recommend This Property

Ratings Breakdown

635reviews

  • 5 Stars
    365
  • 4 Stars
    197
  • 3 Stars
    42
  • 2 Stars
    21
  • 1 Stars
    10

Home from Home

By

July 20, 2017

platinumelite

Good place with very friendly staff, excellent check-in and a good bar. Faye is wonderful, Beth is superb, Kaleigh from Ireland is great fun, Adam AKA (Holly) is gorgeous.

The hotel operations manager treats me perfectly, must be good as I have stayed here now for four months.

If I have missed anyone in my review, sorry for this but you are all wonderful.

Megan, would I ever miss a stunner like you, never!!!

Read More
Read Less

Nice

By

July 19, 2017

club

Great hotel with nice surrounding
Breakfast was brilliant with a great choice and plenty to eat and drink choices a good selection especially for our picky twelve year old.
Only problem size of meals in restaurant small think could bulk out with vegetables or choices
Staff were excellent and they did fit us into restaurant when we arrived late back

Read More
Read Less

Well above average

By

July 17, 2017

Had a weekend stay at this hotel, using my reward points, so use Holiday Inn for hotels on a regular basis. This hotel if well above average in my experience, well done to the management and staff. They have under gone a refurbishment, which of course make both the rooms and the hotel look great. But it’s the staff that make a place warm and friendly, and that’s what makes this hotel above average, and different to most.

Read More
Read Less

the place to stay

By

July 16, 2017

club

Used the hotel as a stop off prior to a cruise. Leaving the car in secure parking.
A Bonus with our first cruise from newcastle

Read More
Read Less

Good property

By

July 15, 2017

Well located. Great staff. No teapots at breakfast for my ten quid bowl of cereal.

Read More
Read Less

A good hotel

By

July 14, 2017

Yet another trip away but the hotel was good this time

Read More
Read Less

Excellent in every possible way. Just perfect.

By

July 14, 2017

platinumelite

Excellent in every possible way. Just perfect.Excellent in every possible way. Just perfect.Excellent in every possible way. Just perfect.Excellent in every possible way. Just perfect.

Read More
Read Less

good service

By

July 13, 2017

was a great hotel lovely staff all very friendly ,the facility are clean lots to do excellent food

Read More
Read Less

Business Hotel

By

July 13, 2017

Good quality business hotel but the food is expensive and the menu could do with a revamp.

Read More
Read Less

our trip via newcastle to edinburgh

By

July 12, 2017

club

our stay was an overnight stay whilst we were on our way to Edinburgh as we needed a break from driving from our home in Cambridgeshire. we would recommend this hotel to our family and friends should they be making a similar journey.

Read More
Read Less

'Second home'

By

July 12, 2017

club

This is the third time we have booked into this hotel and as always the staff are friendly and obliging - the only time we saw a blip in the staff service was at Sunday Breakfast... there was no table set for us on arrival and one member of staff (young female) who didnt seem to have a clue as to what she doing.. had to ask for mugs and cereal bowls... Other than that the food is brilliant although priced a tad high... the housekeeper Katie was so hospitable... and was a joy to see each morning... the hotel is clean and friendly and in a lovely location.. would recommend any one to stay here... obviously prices for stay, change according to the season..we will continue to book here for our stays in the future..

Read More
Read Less

Wedding Guest

By

July 10, 2017

Staff were very friendly and Professional Connor who worked the Mercury Bar was exceptional. Breakfast had a vast choice and always hot and well stocked

Read More
Read Less