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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 846 reviews
91%
Recommend This Property

Ratings Breakdown

846reviews

  • 5 Stars
    591
  • 4 Stars
    150
  • 3 Stars
    46
  • 2 Stars
    29
  • 1 Stars
    30

Great service pretty environment

By

May 12, 2022

Cole was wonderful. He was very helpful and professional and attentive to all of our needs Hotel was very pretty and Burger therapy's food was great. This is my second stay and will stay again

Kim

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Great hotel for CNU parents

By

May 07, 2022

Location is very quick and easy drive to CNU. The hotel is very clean and the parking / lobby are well lite and safe. They cater to pets and the rooms are modern / updated so you can relax. Staff is very helpful, friendly, and professional. The only downside is the hotel does not enforce quiet hours. We have stayed over a dozen times and it has got worse recently. If a very restful sleep is your primary goal, be warned, outside of that issue, this is a great hotel for the value.

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Best IHG we've ever stayed in

By

May 02, 2022

Beautiful, clean, & inviting! Burger bar was awesome. Comfortable bed. Pet friendly. Fridge & microwave provided (always important for us). Staff very helpful & not fake friendly.

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spring break W/Kids

By

April 10, 2022

Spring break ruined. We used to spend a lot of time here when it was an Omni hotel. They had an absolutely beautiful pool area with pretty waterfall & a great hot tub area. Made you feel like it was a tropical oasis. Now that it is a Holiday Inn, they completely demolished the pool area and replaced it with a drab indoor pool & NO HOT TUB! The water was so cold, within 10 minutes the kids were shaking & lips were turning blue. We had to pull them out. The adults never got in it was so cold. So our 3 planned days of swimming and enjoying the pool were wiped out! It is purely stupid to have an indoor pool that is not heated! It is even more stupid to have an indoor pool and NO HOT TUB!
The specialty burger restaurant at the hotel could not even get a burger cooked correctly? Ordered a burger cooked medium and it came out super raw. Waitress was shocked when I showed it to her! She took it back, had it remade and the 2nd one was delivered just a tad better, still totally red on the inside. The waitress was great & did her best, but to have a professional cook that can't even get a hamburger right is disgraceful. If you want a good hamburger just go down the street to the closest Hardee's and get a much bigger burger at 1/2 the price.

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POLITE AND COURTEOUS STAFF

By

December 17, 2021

club

Very polite and courteous staff. Extremely clean and great value. Would highly recommend this establishment to anyone that wants to stay at a very clean, professional, and affordable place.

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Wedding weekend

By

December 15, 2021

Great facility and great staff. Everything went well on our stay. Highly recommend!

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Comfortable bed

By

December 14, 2021

club

Great place to stay and lots of amenities! The staff was attentive and very helpful throughout the stay.

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Great Hotel

By

December 12, 2021

club

Very comfortable stay I would recommend this to anyone. Clean, Quiet and safe! They have a restaurant inside also.

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Great place for quick stay

By

December 11, 2021

club

Just in for 1 night but check in was smooth and room was clean and fresh.

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Nice hotel / Experience not so much

By

December 09, 2021

club

Friendly staff, nice on-site restaurant. The property was hard to find since we arrived after dark. My husband is in a wheelchair and the ramp was not marked as such resulting in the ramp being blocked by vehicles at our arrival and departure.

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Dirty Hotel, bad service

By

December 09, 2021

club

The room didn't have the necessary items in the restroom and the staff is very unfriendly.

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Spacious rooms

By

December 08, 2021

The guest rooms were very clean and spacious you had a lot of space in them at a good view from your window of your guest room the lobby staff was very nice.

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