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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 664 reviews
92%
Recommend This Property

Ratings Breakdown

664reviews

  • 5 Stars
    484
  • 4 Stars
    112
  • 3 Stars
    28
  • 2 Stars
    20
  • 1 Stars
    20

Not happy guest

By

January 26, 2021

club

Our room was great. On floors 3,6 and 7, the halls smelt like pot. Some of the housekeeping did not have uniforms on, so when they knocked on the door thru the peep hole It looked like a man on his phone with no housekeeping cart around him. When we went to bed the people across the hall were partying, smoking pot and had there music loud. When we called to front desk. They said they cannot control what there guest do.

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Best service I’ve ever had

By

January 19, 2021

Me and family really enjoyed staying at ur hotel and are very likely to stay at ur hotel again in the near future

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The best in Newport News

By

January 19, 2021

club

When I'm in Newport News I always stay hear its clean, friendly and it has a resort feel to it.

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Great Hotel

By

January 18, 2021

I have stayed here several time when taking my children to CNU. It has always been a comfortable stay. Our only complaint this time were the pillow were to soft.

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Excellent staff

By

January 12, 2021

Staff were friendly and courteous. Rooms and hallways could use some renovation.

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Holiday Inn

By

January 11, 2021

I usually only go to hotels in Hampton. This is definitely my new go to. I hate the surprise “incident” few but I did get it back. You should make people aware of the fee before booking however. Otherwise great hotel, clean and the beds were super comfortable. One of the bathrooms had a leaky toilet but otherwise it was great.

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Great Stay with a great staff

By

January 09, 2021

club

One stop shop with an awesome staff. Would recommend to anyone.

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It was a wonderful stay!

By

January 07, 2021

From my phone call and reception by Matt even before I got to the hotel, it was a wonderful experience! Matt even took the time to bring up Edition, clean towels to my room on the second day! Burger theory has great food as well and what color are celestial!

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Worth The Price

By

January 05, 2021

club

You get what you pay for and I feel for the price range, this hotel has to be one of the best in the area. Room had water damage beneath window but that was behind a curtain so not too big of a deal. The wear and tear of the room is pretty obvious but not in a way to discourage you from enjoying your stay. I find myself to be more conscious of the small things than a lot of people but was still able to find comfort in this room for my one night stay. I missed out on trying the restaurant attached to the hotel that offers room service but the reviews on that are great.

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Very pleased!

By

January 05, 2021

club

Spent many years working in the hotel business, needless to say I’m a tough critic. We stayed 3 nights and thoroughly enjoyed ourselves. I stayed at this property many years under another brand- WHAT AN IMPROVEMENT!! I was very impressed with the new changes and very appreciative for encountering such courteous staff. We’ll be back!

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Great place to stay!

By

January 05, 2021

club

We travel here often to visit family. We always stay here!

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My Stay at the Holiday Inn

By

December 30, 2020

This Holiday Inn is worth staying
1. Hotel has been totally been updated
2. All Staff members are people-friendly, such as; housekeepers, desk clerks, and restaurant hosts.
3. Complies with CDC policy for COVID
4. Comfortable bed, bedding, and pillows
5. Bathtubs have many handrails for safety

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