Rated 3.7 out of 5 by 187
Rated 4.0 out of 5.0 by NeilFromCambridgeUK Nice Hotel but watch out for Weddings
The hotel was fine, staff great and food fine. BUT the two times we have stayed there a wedding has happened and they DOMINATE the hotel. Loud discos, kids in the quiet areas and the bar is full of wedding guests.
I know it a money earner and I wish the bride and groom a great day but if your not there for the wedding go out and find some where else to spend the evening.
Give the hotel their due they did ring up and let us know the restaurant was being used for the wedding and they could provide alternatives and the bedroom was far enough away once the fire doors were shut to mask the music, but you were definitely not going to have a quiet drink in the bar or lounge that night.
Luckily we were off to the theatre so not an issue but check with reception before you book.
October 5, 2015
Rated 2.0 out of 5.0 by Jane4321 Disappointing
For a start the on-line booking process was difficult to follow. I ended up chatting to someone (presumably in South Africa) for over 30 minutes whilst they tried to help me book a room with dinner for two nights! (Life should not be so difficult) In the end I gave up and had to arrange the dinner on arrival.
On check-in I found they had given me a ground floor room - not a great idea for a lone woman I always think. I managed to get everything changed
The hotel looked very shabby, it needs some tlc and a coat of paint in all the public areas. A good vacuum in the restaurant would be an idea too.
My room had the air-conditioning blasting out and the window wide open. I found that I could not close the (sash) window and had to get a member of staff to help. Then I found the room so stuffy I had to open it again and each time I had to climb on a chair to reach!
In the restaurant at breakfast the staff were very inexperienced and got people's orders wrong. I managed to get them to bring me a fruit tea (even though this was not initially offered and they did not know what I was talking about) and it came with milk - very odd!
All the staff were all friendly and pleasant but just poorly trained.
I really expected better from a Holiday Inn. There were very few guests while I was there - I wonder why?
October 3, 2015
Rated 2.0 out of 5.0 by Brubeck67 Tired rooms, dirty bathroom.
The hotel looks ok from the outside, upon entering the reception staff are polite and efficient.
Had been contacted a couple of days before to tell me that restaurant out of bounds due to a wedding but that we could eat in the bar or our rooms.
The room was very tired, the bathroom dirty, with brown/moldy looking grout and human hairs (not ours) all over the bathroom.
Went for food in the bar but changed our minds after seeing how tired and worn the bar area looked, along with the staff being pre-occupied with the wedding/s.
Room temperature ok - controllable, sleep ok.
Checkout- staff polite and efficient.
I used reward points for this but would have been quite unhappy if I had paid money for this.
October 2, 2015