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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 891 reviews
76%
Recommend This Property

Ratings Breakdown

891reviews

  • 5 Stars
    385
  • 4 Stars
    215
  • 3 Stars
    132
  • 2 Stars
    78
  • 1 Stars
    81

Not good

By

February 23, 2017

club

Second time staying there and same problems. Staff wasn't friendly, didn't honor requests, and NO hot water at all for the second time.
Manager only thought it was bad enough to get 50% off the stay for one of our two nights, what a joke!
Won't be returning to this place.

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Outdated and Cleanliness Issues

By

February 21, 2017

The room decor was outdated and presented as run-down. The chair in our room look like someone had been gnawing on the arms of the chair. There were fingernail clippings on the side of the bed near the night table, as well as between the headboard and the wall on the floor. The overall cleanliness of the room was poor. The lobby was very nice and common areas were very nice. They looked like they had been renovated recently. The staff was professional, but not very pleasant. They were all business with no smile for anyone that I could see when I was in the lobby. We stayed they as part of a group that was there for a hockey tournament. Half of the 4th floor did not have hot water two of the nights of the stay. Our room was not one of the rooms affected, but some of the group we were with had the issue. Overall the stay was fair, but I would not stay in the hotel if I visited Niagara Falls again.

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Top 3

By

February 21, 2017

I really enjoyed the location as well as the king size bed good nite of sleep

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Comfortable, updated, relaxing

By

February 18, 2017

This location continues to make small improvements all the time to stay fresh and competitive. The location steps from Goat Island is really nice for a quiet walk. Many rooms now have Kerug coffee maker.

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Niagara Falls

By

February 17, 2017

The Hotel and the Location was excellent. Upon Waking up in the Morning, we could look out and see the falls; a big bonus for our eight year old.

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Great hotel and wonderful staff

By

February 16, 2017

club

I have stayed here twice during my cross border trips and have had no issues at all. The rooms are nice, clean, and spacious enough. The staff are friendly and do their best to help out in any way they can.

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Great Hotel!!!

By

February 14, 2017

Great service and service!!!! I would stay here again in the future.

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Awsome Hotel and Location

By

February 13, 2017

club

Friendly staff, clean hotel and rooms, great value for the price! Was located near several attractions in the area, and a wonderful view of the falls!

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holiday inn niagara falls ny

By

February 13, 2017

club

friendly staff at check in, room was clean and sufficient for our stay , hotel being renovated on our stay so will only be nicer on a return visit, we spent the night before catching a flight out of Niagara falls airport very close to hotel

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5 start Staff!!!

By

February 12, 2017

What a fantastic staff!!!!! They just did a wonderful job. Knowledgeable about the area and making sure we had everything we need I will definetely go back there. Special thanks to HEATHER at the front desk! Professional and Nice!

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Great Value

By

February 07, 2017

club

We took advantage of the family package. This hotel is connected to both the Great American Arcade and Tony Romas. This is great as we stayed in the Winter so we could leave boots, coats etc. in the room. Pool was clean and warm.

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Getaway

By

February 05, 2017

club

As always great stay, very relaxing. Friendly staff, very welcoming and comfortable.

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