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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 1119 reviews
78%
Recommend This Property

Ratings Breakdown

1119reviews

  • 5 Stars
    510
  • 4 Stars
    271
  • 3 Stars
    152
  • 2 Stars
    96
  • 1 Stars
    90

Very Good stay time with family

By

October 22, 2017

platinumelite

Very Good stay time with family and hotel is clean.
You will enjoy staying with family as hotel is very near to fall as well

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Great location and convenient to all

By

October 22, 2017

club

great location, very convenient to the fall, park and casino. the hotel is little bit old, room facilities less and the parking space is not enough. breakfast is very expensive and not that good. I would like to suggest to my friend, but not recommended. hope the hotel do some improvement to meet your prices.

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One Night Stay

By

October 22, 2017

club

Although I stayed for one night, I was totally relaxed throughout the whole experience

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Great time

By

October 21, 2017

Staff was attentive and helpful. Made recommendations that worked.

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good location

By

October 20, 2017

club

This hotel is at least trying to keep up its appearance, but the level of workmanship done by subcontractors or whoever is really sad.

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Outstanding Service

By

October 19, 2017

I always enjoy staying at Holiday Inns because the rooms are comfortable and staff personnel are friendly. On this occasion (which occurred on October 5, 2017), I felt the young lady at the front desk was just exceptional because of what she did for me. I was about 7 miles away from the hotel when she called. She advised that my credit card was given to her by restaurant personnel. I told her that I would pick it up.
I have thought about what she did. She must have gone into IHG system or contacted personnel with the IHG program to obtain my cell phone number. I am very appreciative of her actions. Her actions had a significant impact on the rest of my trip.

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Weekend stay

By

October 19, 2017

club

It was ok. The staff is wonderful but the bathroom was gross

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Comfortable bed

By

October 18, 2017

club

Bed was nice but make sure your room is not next to the ice machine.

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房间服务不错,早餐人员友好

By

October 15, 2017

酒店的客房服务不错,得知我们需要多一床被子的时候,很及时送到。早餐服务区人员友好,一直来询问用餐感受。酒店地理位置方便,不行可到达瀑布公园。

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Great stay

By

October 11, 2017

club

The staff was friendly and helpful. The room clean and comfortable. The location to the Falls was great.

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My stay at Niagara Falls Holiday Inn express

By

October 10, 2017

Great service and comfortable bed. I will have to say I was a little disappointed that I was kinda lead to believe that breakfast was included like most other Holiday Inn express hotels I've stayed in. Other than that my stay was good.

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Great Room and Staff

By

October 09, 2017

platinumelite

Excellent staff, friendly and professional. John T was super friendly and professional!

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