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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.8

based on 942 reviews
77%
Recommend This Property

Ratings Breakdown

942reviews

  • 5 Stars
    410
  • 4 Stars
    229
  • 3 Stars
    136
  • 2 Stars
    85
  • 1 Stars
    82

Nice updated hotel

By

April 26, 2017

club

Meets expectations for a Holiday inn. Had a great stay. The hotel is updated and had the fresh scent when you walk in.
The bedding was brand new and the rooms were spacious and comfortable.
Everything was great, the staff, the bar/restaurant, the arcade was awesome and very coupon generous and the pool was very nice.
Only disappointment was the tub...a bit dingy and worn.
Great location for the US side of the falls, walking distance to some attractions.

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Overnight Family Trip

By

April 25, 2017

We went for an overnight getaway for the kids to experience the falls. The hotel staff was very friendly and checked us in quickly. We had a handicap room with a roll in shower. The room was in need of repair and updating. (Hole in the hollow bathroom door, poorly repaired. Back of clothes cabinet falling off. Curtains were dirty...) Beds were comfortable. We ran around for the day and when we returned to the room we had a problem with small ants in the bathroom. 5 o r6 to start, we got rid of those only to have others return. We figured that wouldn't be solved before we left so we just handled it best we could. Next morning get up to get ready to shower and there is no hot water !! Luke warm was the best we could get. Ran sink, shower and same result. We had to leave so couldn't wait for them to fix things. On the upside, upon our exit I notified the front desk and they did credit some of our money, which we appreciated.

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Great Hotel

By

April 24, 2017

club

Would definitely stay again! Clean and comfy. Great location!

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Nice indoor swimming pool

By

April 23, 2017

club

Our two children enjoyed the indoor swimming pool.

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excelente

By

April 22, 2017

club

fue espectacular porque queda serca de las cataratas
buen lugar para vicitar

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Amazing Stay at the Falls

By

April 21, 2017

club

Everyone on staff was a pleasure to be around and they were all so helpful all the time. They wanted me to have an amazing customer experience and I did.

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位置好,床铺舒适

By

April 20, 2017

platinumelite

总体较满意。停车免费,酒店位置好,出入都较方便。但即便是白金会员,给我们安排的房间位置不好,临街有些吵闹。早餐还不错。

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Everything was fine

By

April 20, 2017

Everything was fine for the time I spent there
Staff was fine

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Good time in Niagara Falls

By

April 18, 2017

The hotel gave us exactly what we were really looking for, to be in a central, walkable area for all of the many attractions!

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limpieza de ventanas y elevador.

By

April 17, 2017

club

El hotel tiene una excelente vista pero lamentablemente cuando quería ver no podía porque el vidrio de la ventana estaba muy sucio, si tomaba una foto salían en ella las manchas.!

El elevador se abría antes de que terminara de llegar al nivel seleccionado.

el baño tenia marcas en la pared como de ropturas en donde se coloca el tubo para poner la cortina de baño

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Great stay

By

April 17, 2017

club

The building is older, but spotless. The bed was super comfy and the staff was awesome! We walked to the falls, the park and 3 sister islands. Very convenient. Great value for the money. We would certainly stay here again.

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Cold water only... Room 227

By

April 16, 2017

After driving twenty minutes out of town with the wrong directions from the 'tour director' in the lobby just to buy swimsuits because the pool looked very inviting and my son is in a wheelchair and the pool had a hydraulic lift (that we tested before we went to buy suits) - we didn't however feel the water.

When we returned we got our suits on and went to the pool. There were no towels and my friend asked the front desk for towels which they promised were on their way. We lowered my son into the pool and it was way too cold to swim in. With half my wet suit and his wet shorts we needed towels.

My friend didn't make it into the pool so she went back to the desk to ask for help. 40 minutes later and no towels so we went to the room and I promised my son a hot shower to feel warmer.

When I turned the water on in the shower it ran cold. For 10 minutes it didn't change. I tried the dial every way possible. I called the front desk. Here's what she said :

Me: " Does it cost more for hot water in our room?"
Front desk " You realize you are in a handicapped room?"
Me: silence and shock
Front Desk " We regulate the water temperature for handicaps".
....

enough said.

We did not get the issue resolved until the next morning.

we will never ever ever go back there. It was disgusting.

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