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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.8

based on 918 reviews
77%
Recommend This Property

Ratings Breakdown

918reviews

  • 5 Stars
    398
  • 4 Stars
    222
  • 3 Stars
    136
  • 2 Stars
    81
  • 1 Stars
    81

Good spot to view the Falls

By

March 28, 2017

platinumelite

This hotel has Friendly staff, clean rooms, a warm pool, and is within walking distance of the falls. Some of the rooms provide a view of the Canadian skyline. Also has extra benefits for Platinum Club members.

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cleanliness

By

March 26, 2017

the hall way to my room was extremely dirty on the edges and WiFi was very poor

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No breakfast

By

March 22, 2017

club

Had no continental breakfast and bad service at the restaurant

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Comfortable bed and great service.

By

March 22, 2017

platinumelite

I had a wonderful stay, it was relaxing, comfortable and the staff were accommodating. The Priority Club room with the complimentary drinks was bonus, however it did not include the continental breakfast.

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great staff and comfy beds

By

March 22, 2017

club

great place to stay with the family while visiting the falls

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Niagra Falls

By

March 21, 2017

club

Great experience. Hotel was clean and comfortable. Staff was friendly. Great restaurant. Pool and arcade was super fun! Great views and location

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Beyond expectations

By

March 21, 2017

club

The service and cleanliness was amazing, the location hands down was exceptional. Never expected to be right on the boarder like that or close to the falls. Two thumbs up

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Over priced. Unfriendly.

By

March 21, 2017

club

Did not include what i had booked online. Rushed through booking once i arrived. Rushed away. Given no direction or area detail. Very unfriendly. Hotel restaurant was awful!!!!!! Will not go back or recommend to others.

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Good hotel

By

March 19, 2017

Clean beds clean room overall very clean hotel good views of the Niagara River and the Canadian skyline

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Customer service needs improvement

By

March 15, 2017

club

When I arrived the employees didn't offer to help me bring my belongings up to my room. The room wasn't properly cleaned; hair in the tub, hairy soap bar in the coat closet and stained sheets.

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Uncomfortable bed but nice hotel.

By

March 15, 2017

club

Great service, but the neighbors were clearly heard through the connecting doors and the beds were uncomfortable.

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beds need to be replaced

By

March 12, 2017

club

The staff was wonderful. To me, the hotel needs some upgrades to compete with other Holiday Inns in the country. There were a lot of little things in the room that looked older and could use a good sprucing up.

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